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Latest job opportunities

Deskside Engineer

Job Reference: 104

Date: 4th April 2018

Position Type: Permanent

Location: Bristol

Salary: Budget up to £25,000

Job description: A fantastic opportunity has arisen for a deskside support engineer to join a well-regarded company based in Bristol.

 

The Deskside Support Engineer is required to provide software support and hardware support, both remotely and at the desk-side on IT products within the required Service Level Agreement (SLA).

 

Knowledge, Skills, Experience

 

  • Strong product related technical background

  • Excellent Knowledge of Windows 7, Office 2010 and above

  • SCCM knowledge

  • Manual installations, handovers and user end-training

  • Must be willing to undergo and be eligible for SC Clearance

  • A good understanding of VoIP [Voice over IP] telephony concepts

  • VPN/Wireless knowledge

  • A good understanding of Microsoft Active Directory technologies

  • A good understanding of Microsoft Exchange messaging products in an AD environment

  • To work as a member of the team to provide the most effective method of service delivery

  • To cover any IT related tasks when required within the scope of the contract

  • VIP/Exec support

  • Knowledge of basic printer maintenance

  • Ability to drive - Driving License

  • Proven product related technical skills

  • Solid understanding of other technical areas

 

Please apply now for more details!

Service Desk Analyst

Job Reference: 103

Date: 2nd April 2018

Position Type: Permanent

Location: Birstall / Batley (WF17)

Salary: £18,000 - £18,000 per annum + Benefits + Training

Job description: A Fantastic opportunity has arisen for x5 Service Desk Analysts to join a reputable organisation based in Leeds.

Working hours - 7am -7pm

The key role of a Service Desk Analyst is to provide first line support and offer problem resolution to external customers, assisting them with hardware and software problems via the phone and email.

Skills/experience required for a Service Desk Analyst;

  • A good technical knowledge of Windows 7, 8 & 10.

  • Windows Server and MS Exchange Administration/support including Active Directory 

  • Microsoft Office 

  • Remote Control Software i.e. VNC, Dameware, Bomgar

  • Excellent telephone manner 

  • Ability to effectively communicate with both customers and colleagues

Responsibilities for a First line support analyst;

  • Logging and categorising calls on the call logging system with high standards of detail 

  • Proactive in providing feedback to the user regarding an issue until a resolution can be found 

  • Liaising with intermediate support teams within the department and also third party companies

  • Record clearly and concisely the fault and resolution at a detailed level and in line with any timescales set out in the Service Level Agreement 

  • To manage the support provision from any third party supplier's

  • To provide trend analysis from Service Desk software including assisting with of daily/weekly reports 

  • To provide customers with regular updates and agree call resolution before closure 

  • Making sure that a suitable level of first time fixes is achieved without escalating the problem 

  • Housekeeping tasks, monitoring, checking and dispensing fixes for known issues as small as they be 

  • Escalate unresolved incidents to second line support teams

Desirable Knowledge and experience for a service desk analyst but is not essential;

  • Experience with ITSM tools such as HP Service Centre and Service Now 

  • Any experience of Citrix, backup solutions and cloud computing environments would be beneficial 

  • ITIL Foundation certification

So, if you are looking for a new challenge and the opportunity to learn and share knowledge with others, then please apply now!

Senior Desktop Specialist

Job Reference: 102

Date: 2nd April 2018

Position Type: Permanent

Location: London / South East

Salary: £60,000 - £70,000 per annum + Benefits

Job description: An amazing opportunity has arisen for a Windows Desktop technical specialist to join a well-known organisation in the Finance industry, based in London.

My client is seeking an experienced Desktop Specialist with a minimum of 8 years’ software experience dealing with critical business systems.

Budget - £70,000

If you are someone that has an in-depth knowledge of Windows Desktop builds and design, configuration and integration then this could be the perfect opportunity for you.

Essential requirements for a Windows Desktop Specialist;

  • Experience working in finance industry, investment banking

  • 5 years software experience dealing with critical business systems 

  • Deskside support technical experience operating within a complex environment with demonstrable experience in providing third level technical support within a team

  • Deep technical understanding of Windows desktop x64operating systems

  • A good understanding of how a modern browser works from a desktop and network perspective

  • Knowledge of software packaging tools (e.g. InstallShield,App-V, Wise)

  • Knowledge of third party tools used to manage and support largeenvironments (Appsense, Splunk)

  • Experience in engineering large scale deployments and migrations of Office 2010 and 2013

  • Broad Knowledge of undertaking projects in Finance Industry

  • Experience of configuring and supporting Microsoft Outlook in an Exchange environment

  • Knowledge of a Windows network infrastructure including ActiveDirectory, SCCM, GPO

  • Strong troubleshooting mindset and understanding parsing eventlogs, sysinternals tools and memory dumps

  • Experience of large scale desktop deployment tools and techniques in a large distributed organization

  • Scripting ability desirable (e.g. Powershell, WMI, VBscript)

  • An excellent understanding of ITIL Service Support and Deliverydisciplines and methodologies

  • Experience using a help desk call management system         

  • Excellent communication, interpersonal and customer care skills

  • Strong Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN, Exchange 2010. MCSE qualification is desirable.

For more information, please apply now for a confidential chat!

IT Sales Consultant / Business Development Executive

Job Reference: 101

Date: 1st April 2018

Position Type: Permanent

Location: Northampton or work from home

Salary: £42,000 - £45,000 + Commission

Job description: Are you a sales consultant or a business development executive with IT industry experience, looking to work from home 3-4 days per week?

We are currently working exclusively with a well-established IT company whose staff retention is second to none.

They are now on the lookout for an experienced sales executive with at least 5 years’ experience.

To be considered you MUST have the following skills/experience;

  • 5+ years IT Sales experience

  • Outstanding communication and organisational skills

  • The confidence to deliver face to face presentations to people at all levels

  • Knowledge of IT systems and ideally ITIL qualified although not essential

  • Willing to travel

  • Motivated

  • Happy to work alone as well as in a team

  • Excellent planning & negotiation skills

 

To find out more about this one-off opportunity where you will have the freedom to work from home whilst still earning some serious money...please apply now!

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