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1st/2nd Line support engineer

Job reference: 127

Location: Reading

Salary: £20,000 - £25,000

Job Type: Permanent

Date posted: 12/7/18


An amazing opportunity has arisen for a 1st/2nd Line support analyst to join a forward-thinking organisation based in Reading.


To apply for this role, you must have at least 2 years' 1st line support experience.


Essential skills/experience for a 1st/2nd Line support engineer:

· Extensive experience of 1st line IT support

· Moderate experience of 2nd line system support

· Strong experience of Microsoft Desktop support


Skills / Knowledge required for a Service Desk engineer;

·Strong analytical skills that enable comprehension and resolution of complex business and technical issues

·Advanced working knowledge of Windows 8.1 and Windows 10 operating systems

·Intermediate knowledge of Windows Server 2008 R2 and 2012 R2, to include Active Directory

·Intermediate knowledge of Office365

·Attention to detail


Main Purpose of Role for a Desktop support engineer:

This role will support the organisation by being responsible for managing any IT support issues from initial triage, through to successful resolution. The role will cover managing daily requests and support issues, escalating where appropriate and prioritising accordingly, in line with laid down SLA’s. It will also incorporate Laptop builds and account creation as appropriate.


As a 1st/2nd Line support engineer you will also support the following:

  • Hardware Management

  • Service Management

  • Business Continuity

  • Stakeholder Management

For the full job description and to discuss this role in more detail, please apply now!

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