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1st Line Support Engineer

Job reference: 112

Date: 20/04/2018

Location: Bristol

Salary: Up to £22,000

Job Type: Permanent


An exciting opportunity has arisen for a 1st Line Support Analyst to join a fun & dynamic team based in Bristol.

This is a great opportunity for someone with IT Service Desk experience, looking to expand their current skill set and to learn from other intelligent IT professionals.

To be considered for this Service Desk Engineer role you MUST have the following Skills/Experience/Knowledge;


Essential requirements for a First Line Support Analyst;

  • Excellent phone manner and customer service

  • Helpdesk experience (either corporate or MSP, MSP preferred)

  • Good attention to detail

  • Strong interest in technology and learning new technologies

Desirable requirements for an IT Helpdesk Technician;

Experience with as many of the following as possible

  • Microsoft Windows Desktop Operating Systems (Windows XP/7/8/10)

  • Microsoft Office 365

  • Microsoft Active Directory

  • Microsoft Exchange (2008 onwards)

  • Veeam

  • Veritas (Symantec) Backup Exec

  • Symantec Endpoint Protection

The main responsibilities of the 1st Line support analyst will be to:

  • Answer inbound phone calls and record details of customer issues/requests into the helpdesk system

  • Manage the ‘Support’ mailbox and record details of customer issues/requests into the helpdesk system

  • Perform basic troubleshooting of customer’s issues

  • Provide ‘quick fixes’ for customers such as password resets and talking them through basic steps (reboots etc)

So if you have IT Helpdesk experience working in a corporate environment or for a Managed Service Provider, and are looking to join an organisation that offers a thorough training plan and a supportive team, then please apply now!

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