1st Line Support Engineer

Job reference - 249

Location - Surrey, Egham

Salary - £24,000 - £26,000

Job type - Permanent

1st Line support/Service desk/ Helpdesk Agent required.

An AMAZING opportunity has become available for an enthusiastic 1st line support engineer to join a dynamic and vibrant team based in Egham, Surrey.

Due to growth and progression, a well-established Managed Service Provider (MSP) is now seeking a service desk analyst to join their business.

As a 1st Line support engineer you will have most of the following skills/experience;

• Ideally, 2 years of experience working in a 1st Line support role.

• Experience troubleshooting desktops, Laptops, Hardware & software.

• An understanding of troubleshooting Windows 7, 8 and 10 

• An understanding of administration tasks in Office365 

• An understanding and working knowledge of TCP/IP

• Experience working for a Managed Service Provider or similar would be a huge advantage but this is not essential.

• An understanding or some exposure to Windows Servers would be great but this is not essential as training will be provided.

Key Responsibilities for a 1st Line support engineer will include but is not limited to;

• Troubleshooting desktops, laptops, hardware, and software 

• Office 365 admin

• Writing/updating user and system documentation 

• Network and some server administration

• Working on SLA based technical support calls

• some project work may be required

If you want to be part of a collaborative team that is going from strength to strength, then don't wait and apply now for more information!