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1st Line Support Engineer


Job reference - 249

Location - Surrey, Egham

Salary - £24,000 - £26,000

Job type - Permanent


1st Line support/Service desk/ Helpdesk Agent required.


An AMAZING opportunity has become available for an enthusiastic 1st line support engineer to join a dynamic and vibrant team based in Egham, Surrey.


Due to growth and progression, a well-established Managed Service Provider (MSP) is now seeking a service desk analyst to join their business.


As a 1st Line support engineer you will have most of the following skills/experience;


  • Ideally, 2 years of experience working in a 1st Line support role.

  • Experience troubleshooting desktops, Laptops, Hardware & software.

  • An understanding of troubleshooting Windows 7, 8 and 10 

  • An understanding of administration tasks in Office365 

  • An understanding and working knowledge of TCP/IP

  • Experience working for a Managed Service Provider or similar would be a huge advantage but this is not essential.

  • An understanding or some exposure to Windows Servers would be great but this is not essential as training will be provided.


Key Responsibilities for a 1st Line support engineer will include but is not limited to;


  • Troubleshooting desktops, laptops, hardware, and software 

  • Office 365 admin

  • Writing/updating user and system documentation 

  • Network and some server administration

  • Working on SLA based technical support calls

  • some project work may be required


If you want to be part of a collaborative team that is going from strength to strength, then don't wait and apply now for more information!

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