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1st Line Support Engineer


Job reference - 355

Location - Kent, Sevenoaks

Salary - £25,000 + excellent benefits

Working Hours - Monday - Friday (07:45-16:15 or (08:45-17:15)

Job type - Permanent


A fantastic opportunity has arisen for an experienced 1st Line support engineer to join a forward-thinking business, based in Kent.


Key skills required for an IT support engineer;

  • Windows Server 2003-2019

  • Windows Desktop XP-10

  • Hosted Desktop and Cloud computing

  • General user and email administration

  • Office 365 tenant setup and administration

  • Basic networking capabilities (DNS, DHCP etc)

  • Full UK Driving Licence is essential as there will be times where you will visit customers on-site

  • Experience working for an MSP or supporting external users is preferable

Desirable skills for an IT support engineer;

  • VMWare/Hyper-V administration

  • VoIP experience, preferably 3CX

  • Apple products and support

  • Group Policy administration

  • Cabling experience

  • Exposure to Ubiquiti / Cisco Wireless

  • Previous MSP experience

  • Recognised accreditations (MCP's, CompTIA, Apple)

Key responsibilities for a 1st Line support engineer;

  • Be part of a dedicated team of engineers within a busy IT services company.

  • Perform duties that include ticket support on Helpdesk and hardware maintenance. These include resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.

  • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.

  • Have a diligent approach that achieves a long term and cost-effective result for our clients, Demonstrating a professional, respectful, and proactive approach to customer service.

  • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.

  • Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.

  • Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.

  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

We are looking for a 1st Line support engineer that can demonstrate:

  • A logical, methodical approach to the task at hand

  • A willingness to learn and teach

  • Excellent documentation and communication skills

  • High standards of customer service

  • A personable nature

  • A keen level of attention to detail

  • A history of being a proven self-starter

So, if you are a 1st Line support engineer looking to work for a reputable business whose staff retention is second to none, then please apply now.

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