1st Line Support Engineer

Job reference - 389

Location - Salisbury, Wiltshire

Salary - £25,000 + on call allowance

Job type - Permanent

A fantastic opportunity has become available for a 1st Line Support Engineer to join a supportive and welcoming team, based in Salisbury.

We are looking for a good all-round IT support engineer that is looking to gain exposure to different opportunities whilst working in an excellent working environment.

Key skills required for a 1st Line Support Engineer:

• Ideally, 2+ years working experience in an IT Support position

• Be personable and able to interact with others across a wide range of technical skills

• Possess excellent organisational and time management skills

• Be experienced across a broad range of Information Technology

• A thorough understanding of Windows Server 2019 and/or Windows 10 Desktop is essential

• Any experience using Google Workspace to support a business would be a huge advantage but this is not essential as training will be provided on this.

• Full Driving Licence and own car is essential

Key responsibilities for a 1st Line Support Engineer:

• To serve as first point of contact for IT Support within the organisation

• Installing, configuring and maintaining software and hardware components of computer and network systems

• Responding in a timely manner to service issues and requests

• Diagnosing and troubleshooting software and hardware issues

• To report on the status of all system and network operations processes and identify improvements where possible.

• Repairing and replacing damaged computer, printing and network components

• Maintain existing Google Applications built with Google Apps Script.

• Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.

• To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, Mobile Devices)

• To Record and maintain accurate records on the IT ServiceDesk system

• To assist in the production of IT Reports to support business requirements

• Testing New Hardware and software before full scale installation

• Provide out of hours IT support as agreed on a rotational basis

• Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required

• To provide training to new staff members on current systems and on new systems which may be introduced

• To attend training sessions as directed by your line manager

• To want to learn and be a team player

So, if you are an IT support engineer with the above skills/experience and are looking to join a business where you will have the opportunity to expand your skills and learn from other talented engineers then please apply now!