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1st Line Support Engineer


Job reference - 389

Location - Salisbury, Wiltshire

Salary - £25,000 + on call allowance

Job type - Permanent


A fantastic opportunity has become available for a 1st Line Support Engineer to join a supportive and welcoming team, based in Salisbury.


We are looking for a good all-round IT support engineer that is looking to gain exposure to different opportunities whilst working in an excellent working environment.


Key skills required for a 1st Line Support Engineer:

  • Ideally, 2+ years working experience in an IT Support position

  • Be personable and able to interact with others across a wide range of technical skills

  • Possess excellent organisational and time management skills

  • Be experienced across a broad range of Information Technology

  • A thorough understanding of Windows Server 2019 and/or Windows 10 Desktop is essential

  • Any experience using Google Workspace to support a business would be a huge advantage but this is not essential as training will be provided on this.

  • Full Driving Licence and own car is essential

Key responsibilities for a 1st Line Support Engineer:

  • To serve as first point of contact for IT Support within the organisation

  • Installing, configuring and maintaining software and hardware components of computer and network systems

  • Responding in a timely manner to service issues and requests

  • Diagnosing and troubleshooting software and hardware issues

  • To report on the status of all system and network operations processes and identify improvements where possible.

  • Repairing and replacing damaged computer, printing and network components

  • Maintain existing Google Applications built with Google Apps Script.

  • Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.

  • To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, Mobile Devices)

  • To Record and maintain accurate records on the IT ServiceDesk system

  • To assist in the production of IT Reports to support business requirements

  • Testing New Hardware and software before full scale installation

  • Provide out of hours IT support as agreed on a rotational basis

  • Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required

  • To provide training to new staff members on current systems and on new systems which may be introduced

  • To attend training sessions as directed by your line manager

  • To want to learn and be a team player

So, if you are an IT support engineer with the above skills/experience and are looking to join a business where you will have the opportunity to expand your skills and learn from other talented engineers then please apply now!

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