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Job reference - 389
Location - Salisbury, Wiltshire
Salary - £25,000 + on call allowance
Job type - Permanent
A fantastic opportunity has become available for a 1st Line Support Engineer to join a supportive and welcoming team, based in Salisbury.
We are looking for a good all-round IT support engineer that is looking to gain exposure to different opportunities whilst working in an excellent working environment.
Key skills required for a 1st Line Support Engineer:
Ideally, 2+ years working experience in an IT Support position
Be personable and able to interact with others across a wide range of technical skills
Possess excellent organisational and time management skills
Be experienced across a broad range of Information Technology
A thorough understanding of Windows Server 2019 and/or Windows 10 Desktop is essential
Any experience using Google Workspace to support a business would be a huge advantage but this is not essential as training will be provided on this.
Full Driving Licence and own car is essential
Key responsibilities for a 1st Line Support Engineer:
To serve as first point of contact for IT Support within the organisation
Installing, configuring and maintaining software and hardware components of computer and network systems
Responding in a timely manner to service issues and requests
Diagnosing and troubleshooting software and hardware issues
To report on the status of all system and network operations processes and identify improvements where possible.
Repairing and replacing damaged computer, printing and network components
Maintain existing Google Applications built with Google Apps Script.
Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures.
To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, Mobile Devices)
To Record and maintain accurate records on the IT ServiceDesk system
To assist in the production of IT Reports to support business requirements
Testing New Hardware and software before full scale installation
Provide out of hours IT support as agreed on a rotational basis
Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
To provide training to new staff members on current systems and on new systems which may be introduced
To attend training sessions as directed by your line manager
To want to learn and be a team player
So, if you are an IT support engineer with the above skills/experience and are looking to join a business where you will have the opportunity to expand your skills and learn from other talented engineers then please apply now!