Job reference - 390
Location - South East London + Hybrid working
Job type - Permanent
Salary - £25,770 + £1000 on-call allowance (currently only required to be on-call 1 in 11 weeks).
Working Hours - Mon - Fri (09:00 - 17:30)
A fantastic opportunity has become available for a 1st Line Support Engineer to join a rapidly growing business, based in London.
This role offers hybrid working but you will need to be based within commuting distance of SE10 London.
Key skills required for a 1st Line Support Engineer:
Experience working on a service desk
Proficient with Office 365, Azure, Active directory, MS Teams, SharePoint.
Working knowledge of computer hardware, networking and ideally cyber security
Knowledge of how to efficiently manage ticket queues, SLAs and escalations.
To be able to speak confidently to both technical and non-technical business users and turn customer issues into satisfactory resolutions. Going above and beyond will be key to succeed in this role.
Strong analytical and problem solving skills with the ability to think creatively as well as logically for prompt resolutions.
Strong written and verbal communication as well as interpersonal skills, with a proven track record of delivering high quality customer service
Takes ownership of incidents, tasks or objectives using initiative to drive them to a conclusion.
Key responsibilities for a 1st Line Support Engineer:
Managing incoming tickets, triaging and prioritising as appropriate, providing the customer with a first class experience
Ensuring you are supporting users in accordance to service level agreements and communicating key updates
Helping to maintain and ensure the quality of all documentation, processes and knowledge base articles relating to the service desk support
Attending daily Scrum meetings to highlight any support issues with the IT Operations team.
Managing the on-boarding & off-boarding of users
So, if you are an IT support engineer looking to join a supportive organisation where everyone helps each other to learn and develop skills, then please apply now.