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Job ref: 403
Location: Kent
Salary: £26,000 + Hybrid Working + Benefits
Job type: Permanent
Working Hours: Monday - Friday (08:30 - 17:30)
A fantastic opportunity has become available for a 1st Line Support Engineer to join a well-established Managed Service Provider, based in Kent.
Location - Kent (not far from Maidstone)
Due to our clients continued growth, they are looking for an experienced 1st line Support Engineer to join their World Class Service Desk Team. Very well established, with an outstanding reputation, they are a friendly, successful and ambitious company. Now is the perfect time to join them and be a part of their next chapter and continued success.
The company has a fantastic benefits package in place for all employees which includes:
25 days holiday
Your Birthday as a bonus annual leave day
Annual Staff Bonus
Pension scheme
2 weeks of dedicated training days
Service Desk gamification rewards
Free onsite parking
Ride2work Scheme
Onsite Games Room
Dress down Fridays
Unlimited free fruit and soft drinks.
Beans to cup coffee machine
Company paid quarterly social events
New client introduction bonus
New staff introduction bonus
Regular anonymous pulse surveys to help us help you
Childcare Vouchers
Perkbox
Key skills required for a 1st Line Support Engineer:
Experience working in a 1st Line level role is essential
Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (Watchguard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
We are looking for an IT support who has worked for a Managed Service Provider or a similar role, supporting multiple customers.
Excellent customer service skills
Positive and passionate about technology
Good problem solving skills
Key responsibilities for a 1st Line Support Engineer:
Provide Remote/Onsite 1st Line support to clients
First point of contact for support calls
Installation work of core technologies
Achieve both personal and team Golden KPIs targets such as customer satisfaction
Working in order of SLA and priority of tickets
System documentation
You will be working as a 1st Line Support Engineer from their smart modern offices with breakout and recreational areas including a pool table. This is a fantastic opportunity for someone who is customer-focused, technical and has excellent communication skills looking to further their career and thrive in an enjoyable working environment. They are passionate about cultivating a fun and rewarding environment where their staff are looked after while providing a framework and incentives to enable everyone to fulfill their potential.
As part of their dedicated Services Desk, the 1st Line Support Engineer will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary, an onsite response.
So, if you are a 1st Line support engineer looking for a fun and enjoyable working environment and to work for a company that invests in personal development for its employees, then please apply now!