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1st Line Support Engineer


Job ref: 403

Location: Kent

Salary: £26,000 + Hybrid Working + Benefits

Job type: Permanent

Working Hours: Monday - Friday (08:30 - 17:30)


A fantastic opportunity has become available for a 1st Line Support Engineer to join a well-established Managed Service Provider, based in Kent.


Location - Kent (not far from Maidstone)


Due to our clients continued growth, they are looking for an experienced 1st line Support Engineer to join their World Class Service Desk Team. Very well established, with an outstanding reputation, they are a friendly, successful and ambitious company. Now is the perfect time to join them and be a part of their next chapter and continued success.


The company has a fantastic benefits package in place for all employees which includes:

  • 25 days holiday

  • Your Birthday as a bonus annual leave day

  • Annual Staff Bonus

  • Pension scheme

  • 2 weeks of dedicated training days

  • Service Desk gamification rewards

  • Free onsite parking

  • Ride2work Scheme

  • Onsite Games Room

  • Dress down Fridays

  • Unlimited free fruit and soft drinks.

  • Beans to cup coffee machine

  • Company paid quarterly social events

  • New client introduction bonus

  • New staff introduction bonus

  • Regular anonymous pulse surveys to help us help you

  • Childcare Vouchers

  • Perkbox

Key skills required for a 1st Line Support Engineer:

  • Experience working in a 1st Line level role is essential

  • Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (Watchguard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

  • We are looking for an IT support who has worked for a Managed Service Provider or a similar role, supporting multiple customers.

  • Excellent customer service skills

  • Positive and passionate about technology

  • Good problem solving skills

Key responsibilities for a 1st Line Support Engineer:

  • Provide Remote/Onsite 1st Line support to clients

  • First point of contact for support calls

  • Installation work of core technologies

  • Achieve both personal and team Golden KPIs targets such as customer satisfaction

  • Working in order of SLA and priority of tickets

  • System documentation

You will be working as a 1st Line Support Engineer from their smart modern offices with breakout and recreational areas including a pool table. This is a fantastic opportunity for someone who is customer-focused, technical and has excellent communication skills looking to further their career and thrive in an enjoyable working environment. They are passionate about cultivating a fun and rewarding environment where their staff are looked after while providing a framework and incentives to enable everyone to fulfill their potential.

As part of their dedicated Services Desk, the 1st Line Support Engineer will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary, an onsite response.

So, if you are a 1st Line support engineer looking for a fun and enjoyable working environment and to work for a company that invests in personal development for its employees, then please apply now!


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