1st Line Support Engineer

Job ref - 507

Location - Bristol

Salary - £25,000 + benefits

Job type - Permanent

Working Hours - Mon - Fri

A fantastic opportunity has arisen for a 1st Line Support Engineer to join a forward-thinking business, based in Bristol.

Due to growth, a well-established MSP is seeking an ambitious 1st Line Support Engineer to join their team.

The successful candidate will join the team as a 1st/2nd line support engineer.

Key Skills required for a 1st Line Support engineer;

• IT Service Desk/1st Line Support experience

• Experience using a Ticketing System

• Windows OS, MS Office, Active Directory, Windows Server knowledge

• Excellent communication skills

• The ability to translate IT into English

• Drive to deliver a Human customer experience

• A hard-working individual who loves being part of a team and learning new skills

• Pride in delivering excellent service to clients

• A desire to continually improve

Key responsibilities for an IT Support Engineer;

• Provide 1st Line Support

• Answer incoming calls from clients

• Assist with incidents and logging information into a Service Desk system

• Provide frontline analysis via phone, email, or remote support

• Provide updates and escalation notes to Senior Engineers

So, if you are an IT support engineer, 1st Line Support Engineer, or similar, and are looking to expand your technical knowledge as well as progress your career further to 2nd Line level, then please apply now!

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