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1st Line support engineer


Job reference - SIE

Location - Reading, Berkshire

Job Type - Permanent

Salary - up to £22,000

Date posted - 05/08/2019


A fantastic new opportunity has arisen for a 1st Line support engineer to join a well-established organisation, based in Reading.

My client is looking for someone who is enthusiastic and used to working in a fast-paced environment.


Key skills required for a 1st Line support engineer;

  • Microsoft office applications

  • Networking protocols, desktop application support

  • Office 365 services

  • Router configuration

Full training is on offer, but an entry level IT certification such as CompTIA A+ or Microsoft certification would be useful but is not essential for this role.


As a 1st Line support engineer your responsibilities will include but is not limited to;

  • Troubleshooting problems

  • Finding solutions to existing problems

  • Installing and configuring new equipment and upgrades

  • Suggesting ways to create a better outcome for clients.

  • As a member of a premium support team you will play a key role in getting to grips with user issues.

  • You will also play a key role in getting to grips with user issues ranging from trivial to more complex; investigate the root of the problem and act to resolve technical faults and provide users with general guidance and assistance. 


If you are beginning your career in IT this is a fantastic opportunity to develop your skills providing you already have a good basic knowledge of IT. If you are looking for your next move, you will have the opportunity to improve and enhance your experiences and work in a client facing role to develop your communication and problem-solving skills.


So if you are a Junior IT support engineer/1st Line support analyst and are looking to expand your technical knowledge whilst learning and sharing knowledge with senior engineers, then please apply now for more information.

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