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2nd/3rd Line Support

Job reference: 131

Location: Bodmin, Cornwall

Salary: Negotiable depending on experience

Job Type: Permanent

Date posted: 23/7/18


A fantastic opportunity has arisen for a 2nd/3rd Line support engineer to join a fun & dynamic company based in Bodmin, Cornwall.


If you thrive on tackling a variety of challenges involving many different technologies, and enjoy meeting people and receiving top-notch feedback from grateful customers, this could be for you.


My client is on the lookout for a talented and ambitious 2nd / 3rd line support engineer to join their growing business providing ICT services throughout Cornwall and West Devon.


Essential experience required for a Senior IT support engineer:

  • Experience in both on-premise and cloud (e.g. 365) and hosted services

  • Windows and Server technologies is essential

  • Security and internet (Fibre and ADSL) connectivity.

  • Experience with Apple equipment would be a huge advantage but isn't essential.

  • You need to be a problem solver, with an eye on the best solution for a customer.

Key Responsibilities for a 2nd/3rd Line support engineer:

  • You will meet and help staff from all levels within our client businesses, so good inter-personal and written communication skills are important.

  • As a Senior IT support engineer, you will undertake a variety of key responsibilities, including Application, Desktop and Hardware support, through to Networking, system monitoring and Security for their customer sites across Cornwall, West Devon and some further afield.

  • You will provide some support remotely, and some on site - we like to mix it up to give our team variety.

  • We supply a suitable vehicle to visit client locations and you will be expected to participate in a weekend working rota and sometimes undertake work during unsociable hours, but this is always kept to a minimum.

  • You’ll be instrumental in proposing solutions to clients and to use your technical skills and knowledge to deliver solutions, resolve issues and develop improvements.

  • You will work closely with 3rd party vendors and suppliers, providing exceptional IT Support to our clients

To find out more information on the role and how you can take your career to the next level, please apply now!

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