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2nd/3rd Line support engineer


Job reference - 251

Location - Andover, Hampshire

Salary - up to £38,000

Job type - 1 year Fixed Term Contract (potential for extension)

Date posted - 20/02/2020


A fantastic opportunity has become available for an experienced IT support engineer to join a reputable organisation based in Andover, Hampshire.


Job type - 1 year Fixed Term Contract (potential for extension)

Salary - up to £38,000

Working Hours - Monday - Friday


Key skills/experience required for a Lead IT Engineer;

  • Hands on experience of troubleshooting hardware such as servers, routers and modems

  • Experience leading and supporting junior IT engineers

  • Experience of implementing IT change projects

  • Experience in deputising for senior management and leading Helpdesk

  • Experience of leading IT change projects

  • Active Directory

  • Knowledge of Group policy

  • Knowledge of Windows Server OS 

  • Microsoft desktop products

  • Understanding of LAN, WAN, Wireless, Firewall and Security products

  • Knowledge of TCP/IP and DNS configuration and troubleshooting

  • Knowledge of SharePoint administration

  • Microsoft 365/Azure administration

  • Exchange configuration & troubleshooting

  • Knowledge of VMware/Hyper-V

  • Full UK Driving licence & vehicle is essential

  • Any relevant Microsoft or virtualisation qualifications is highly desirable but is not essential


Key responsibilities for a 2nd/3rd Line support engineer;

As a senior IT engineer, you will provide 2nd / 3rd line technical support on a range of desktop systems, servers, peripherals and software using telephone support, remote support and onsite/face to face support with users. This role may also include project-based work. You will support the Head of IT (and on occasion deputise for him) and will work with and act as an escalation point for the Onsite Support Engineer. You will also, lead and manage the existing onsite support engineer to ensure continued development and standards are achieved.


So, if you are a Lead IT engineer, possess the above skills and are looking for a new challenge within a collaborative team then please apply now for the full job description.


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