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2nd Line support engineer


Job reference: 169

Location: Farnham, Surrey

Salary: £27,000 - £28,000

Job Type - Permanent

Date posted - 28/01/2019

2nd Line support engineer/IT support engineer/Second Line Support


This is a fantastic opportunity for an IT support technician to join a fast growing, dynamic IT support company based in Farnham, Surrey.


Due to growth and an exciting time for the business, we are now seeking a bright 2nd Line support engineer or an experienced 1st Line support engineer who is now looking for that next move into a 2nd Line support role.


Knowledge of most of the following technologies is required as well as an excellent telephone manner:


  • Office365

  • Windows 7 / 10 configuration, setup and management

  • Understanding concepts and management of DNS, DHCP, Active Directory, Group Policies

  • Experience of helpdesk support desirable but training can be provided for the right candidate

  • Public Cloud - AWS & Azure

  • Office365 administration and management: 1 year (Preferred)


As a 2nd Line Support Engineer you will liaise with the client to understand their issues, solving where possible but for trickier issues you will escalate to the more senior engineering team remaining close to the issue and the customer until resolution. You will also be required to support the more junior members of the team by sharing your knowledge.


This IT support analyst role will suit a technically minded individual who enjoys working with customers and likes solving problems. We are changing the traditional way in which IT support is delivered to clients and this is the opportunity for you to join at the early stages of the journey.


So, if you are an experienced 1st Line engineer or 2nd Line engineer and want to be part of a business where you will be a valued member of the team, have the opportunity to learn and share knowledge with more senior engineers and have the chance to progress your career further, then don't miss out and apply now for a confidential chat.

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