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2nd Line support engineer


Job reference - 285

Location - Kent

Salary - £28,000 - £32,000 (DOE)

Job type - Permanent


A fantastic opportunity has arisen for an experienced 2nd Line support engineer to join a forward-thinking business, based in Kent. Working Hours - Monday - Friday (07:00-15:30, 07:45-16:15, 08:45-17:15 or 11:30-20:00). You will also have the opportunity to increase your earnings by being part of the on-call rota which is currently 1 in every 12-14 weeks.


Key skills required for a 2nd Line support engineer;

  • Windows Server 2003-2019

  • Windows Desktop XP-10

  • Hosted Desktop and Cloud computing

  • Terminal server farm setups

  • Office 365 tenant setup and administration

  • VMWare/Hyper-V administration

  • Strong networking capabilities (DNS, routing, switching etc)

  • VoIP knowledge, preferably 3CX

  • Full UK Driving Licence is essential as there will be times where you will visit customers on-site

  • Experience working for an MSP or supporting external users is preferable

Desirable skills for a 2nd Line support engineer;

  • Exposure to Cisco/Draytek firewalls

  • Apple products and support

  • Group Policy administration

  • Cabling survey and installations

  • Exposure to Ubiquiti / Cisco Wireless

  • Previous MSP experience

  • Recognised accreditations (MCP's, CompTIA, Apple)

Key responsibilities for a 2nd Line support engineer;

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.

  • Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.

  • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.

  • Have a diligent approach that achieves a long term and cost-effective result for our clients.

  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.

  • Demonstrate a professional, respectful, and proactive approach to customer service.

  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.

  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.

  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

We are looking for a 2nd Line support engineer that can demonstrate:

  • A logical, methodical approach to the task at hand

  • A willingness to learn and teach

  • Excellent documentation and communication skills

  • High standards of customer service

  • A personable nature

  • A keen level of attention to detail

  • A history of being a proven self-starter

In return, you will be entitled to excellent benefits such as;

  • A competitive salary

  • 24 days holiday + BH which will increase after 3 years service

  • Training - our client is big on putting its employees through relevant qualifications

  • Chef on-site

  • Well-being classes

  • Free parking on-site

  • Perkbox

  • Pension

Please note that due to Covid-19 some of the benefits above are currently limited.

So, if you are a 2nd Line support engineer looking to work for a reputable business whose staff retention is second to none, then please apply now.

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