Job reference - 285
Location - Kent
Salary - £28,000 - £32,000 (DOE)
Job type - Permanent
A fantastic opportunity has arisen for an experienced 2nd Line support engineer to join a forward-thinking business, based in Kent. Working Hours - Monday - Friday (07:00-15:30, 07:45-16:15, 08:45-17:15 or 11:30-20:00). You will also have the opportunity to increase your earnings by being part of the on-call rota which is currently 1 in every 12-14 weeks.
Key skills required for a 2nd Line support engineer;
Windows Server 2003-2019
Windows Desktop XP-10
Hosted Desktop and Cloud computing
Terminal server farm setups
Office 365 tenant setup and administration
Strong networking capabilities (DNS, routing, switching etc)
VoIP knowledge, preferably 3CX
Full UK Driving Licence is essential as there will be times where you will visit customers on-site
Experience working for an MSP or supporting external users is preferable
Desirable skills for a 2nd Line support engineer;
Exposure to Cisco/Draytek firewalls
Apple products and support
Group Policy administration
Cabling survey and installations
Exposure to Ubiquiti / Cisco Wireless
Previous MSP experience
Recognised accreditations (MCP's, CompTIA, Apple)
Key responsibilities for a 2nd Line support engineer;
Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
Have a diligent approach that achieves a long term and cost-effective result for our clients.
Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
Demonstrate a professional, respectful, and proactive approach to customer service.
Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
We are looking for a 2nd Line support engineer that can demonstrate:
A logical, methodical approach to the task at hand
A willingness to learn and teach
Excellent documentation and communication skills
High standards of customer service
A personable nature
A keen level of attention to detail
A history of being a proven self-starter
In return, you will be entitled to excellent benefits such as;
A competitive salary
24 days holiday + BH which will increase after 3 years service
Training - our client is big on putting its employees through relevant qualifications
Free parking on-site
Please note that due to Covid-19 some of the benefits above are currently limited.
So, if you are a 2nd Line support engineer looking to work for a reputable business whose staff retention is second to none, then please apply now.