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2nd Line Support Engineer


Job reference - 423

Location - Sevenoaks, Kent

Salary - £30,000 - £32,000 + excellent benefits

Job type - Permanent

Working hours - Mon - Fri

A fantastic opportunity has arisen for an experienced 2nd Line support engineer to join a forward-thinking business, based in Kent.

Key skills required for a 2nd Line support engineer;

  • Windows Server 2003-2019

  • Windows Desktop XP-10

  • Hosted Desktop and Cloud computing

  • Terminal server farm setups

  • Office 365 tenant setup and administration

  • VMWare/Hyper-V administration

  • Strong networking capabilities (DNS, routing, switching etc)

  • VoIP knowledge, preferably 3CX

  • Full UK Driving Licence is essential as there will be times where you will visit customers on-site

  • Experience working for an MSP or supporting external users is preferable

Key responsibilities for a 2nd Line support engineer;

  • Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.

  • Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.

  • Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.

  • Have a diligent approach that achieves a long term and cost-effective result for our clients.

  • Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.

  • Demonstrate a professional, respectful, and proactive approach to customer service.

  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.

  • Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.

  • Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.

In return, the 2nd Line Support Engineer will be entitled to excellent benefits such as;

  • A competitive salary

  • 24 days holiday + BH which will increase after 3 years service

  • Training - our client is big on putting its employees through relevant qualifications

  • Chef on-site

  • Well-being classes

  • Free parking on-site

  • Perkbox

  • Pension

So, if you are a 2nd Line support engineer looking to work for a reputable business whose staff retention is second to none, then please apply now.

*In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.*


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