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2nd/3rd Line Support Engineer

Updated: Jan 19, 2023

Job reference - 466

Location - Salisbury, Wiltshire

Salary - £35,000 - £40,000

Job type - Permanent

Working Hours - 09:00 - 17:00

An exciting opportunity has become available for a 2nd Line Support Engineer to join a well-established business based in Salisbury, Wiltshire.

The successful 2nd/3rd Line Support Engineer will work in a creative and collaborative environment. The office is open-plan and friendly, and there are genuine opportunities for career development.

Our client is always at the forefront of new ideas and technologies so as a Senior IT Support Engineer you will have the opportunity to work on exciting projects, with a wide range of clients.

Key skills required for a 2nd Line support engineer:

  • Must have experience in an IT support role at 2nd Line or 3rd Line level

  • Demonstrable MS 365 deployment and support experience

  • Desktop Support and deployment experience (Windows 10 - latest)

  • Windows server system setup and administration

  • VPN administration, setup, configuration, troubleshooting, and administration

  • Virtualisation - Hyper V and/or VMware

  • Full UK Driving Licence and own car is essential

Desirable skills for a 2nd Line Support Engineer.

*Please note - these are nice to have and are not a necessity.*

  • Ideally, Server Support and deployment (2008 – latest)

  • Network support and deployment experience

  • Networking experience (routing, switching, VPN’s and firewalls)

  • Any experience working for a Manager Service Provider would be a huge advantage

Key responsibilities for a 2nd Line Support Engineer:

  • providing business-to-business telephone, onsite and remote support to contracted and ad-hoc technical support clients and working on technical projects as required.

  • when required, support clients on-site either for technical support, new project advice or offering solutions; delivering a 1st class service that customers can rely on.

  • focussing on the successful delivery of technical projects and providing support and maintenance services to clients.

  • you could be supporting clients over the phone accessing their system remotely, or providing support for one of many cloud offerings; Office 365 is the primary solution for many of their clients.

  • working with clients to design, propose, cost, and deliver smaller project work.

  • To competently manage all assigned projects and support work taking into account task and project budgets.

  • To record your time taken on support tasks and projects against those clients.

  • To manage customer relationships and interactions effectively and sensitively.

  • To create documentation as required for projects.

So if you are a 2nd Line, 3rd Line, or Senior IT Support Engineer that is looking for a new challenge within a reputable organisation where no two days are the same, then please apply now!

*In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.*


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