2nd/3rd Line Support Engineer

Job reference - 466

Location - Salisbury, Wiltshire

Salary - £35,000 - £40,000

Job type - Permanent

Working Hours - 09:00 - 17:00

An exciting opportunity has become available for a 2nd Line Support Engineer to join a well-established business based in Salisbury, Wiltshire.

The successful 2nd/3rd Line Support Engineer will work in a creative and collaborative environment. The office is open-plan and friendly, and there are genuine opportunities for career development.

Our client is always at the forefront of new ideas and technologies so as a Senior IT Support Engineer you will have the opportunity to work on exciting projects, with a wide range of clients.

Key skills required for a 2nd Line support engineer:

• Must have experience in an IT support role at 2nd Line or 3rd Line level

• Demonstrable MS 365 deployment and support experience

• Desktop Support and deployment experience (Windows 10 - latest)

• Windows server system setup and administration

• VPN administration, setup, configuration, troubleshooting, and administration

• Virtualisation - Hyper V and/or VMware

• Full UK Driving Licence and own car is essential

Desirable skills for a 2nd Line Support Engineer.

*Please note - these are nice to have and are not a necessity.*

• Ideally, Server Support and deployment (2008 – latest)

• Network support and deployment experience

• Networking experience (routing, switching, VPN’s and firewalls)

• Any experience working for a Manager Service Provider would be a huge advantage

Key responsibilities for a 2nd Line Support Engineer:

• providing business-to-business telephone, onsite and remote support to contracted and ad-hoc technical support clients and working on technical projects as required.

• when required, support clients on-site either for technical support, new project advice or offering solutions; delivering a 1st class service that customers can rely on.

• focussing on the successful delivery of technical projects and providing support and maintenance services to clients.

• you could be supporting clients over the phone accessing their system remotely, or providing support for one of many cloud offerings; Office 365 is the primary solution for many of their clients.

• working with clients to design, propose, cost, and deliver smaller project work.

• To competently manage all assigned projects and support work taking into account task and project budgets.

• To record your time taken on support tasks and projects against those clients.

• To manage customer relationships and interactions effectively and sensitively.

• To create documentation as required for projects.

So if you are a 2nd Line, 3rd Line, or Senior IT Support Engineer that is looking for a new challenge within a reputable organisation where no two days are the same, then please apply now!

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