Job reference - 473 Location - Hertfordshire
Salary - up to £38,000 + Hybrid working + Company Pension Plan, Company Healthcare, Employee Assistance Program (EAP), Free car parking, Premium gym very close by, and the office is close to public transport links.
Working Hours - Mon - Fri
Job type - Permanent
A fantastic opportunity has become available for a 2nd Line Support Engineer to join a forward-thinking and growing business, based in Hertfordshire.
This 2nd Line support engineer position is an excellent opportunity to join a fast-growing IT Managed Service Provider (MSP) with great prospects for promotion and career development.
Key skills required for a 2nd Line Support Engineer:
3+ years’ experience with an IT MSP
Substantial experience of MS Windows and Office, both previous and current versions
Detailed understanding of networking and firewall setup and operation
Microsoft MCSA certification would be desirable.
CompTIA Network+ and Security+ certification desirable
Key responsibilities for a 2nd Line Support Engineer:
To carry out 1st & 2nd line IT support including some travel to customer sites when required
Project Infrastructure implementation
Azure, Exchange, and Server (hosted and On-Premises) - installation, upgrades, support, and maintenance
Firewall configuration and support
Office 365 including SharePoint and OneDrive implementation and support
Network Infrastructure implementation & support
Investigation of internet issues and failures and installation of equipment
3rd party vendor management
Explain product use and operation to End Users
Creation and updating of site documentation and support requests
Specify, build, and configure hardware and software as required
Advise on all aspects of IT
The successful 2nd Line support engineer will be responsible for supporting existing SME business customers with IT Support, VoIP, and data connectivity. Any experience with Office 365, Azure, Datto, Vade, Webroot, Cisco Meraki, Watchguard, and Networking would be a huge advantage but this is not essential as training will be provided.
So, if you are an IT Support Engineer, 2nd Line Support Engineer, or are working in a similar role, and are looking to take your career to the next level, then please apply now.
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