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2nd Line Support Engineer


Job reference - 519

Location - Bristol

Salary - £34,000 + benefits

Job type - Permanent

Working Hours - Mon - Fri


A fantastic opportunity has arisen for an enthusiastic 2nd line support engineer to join a forward-thinking Managed Service Provider, based in Bristol.


The key purpose of a 2nd Line Support Engineer:

To provide 2nd Line Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details.


As a 2nd Line/Technical support engineer, you will have the following skills/experience to be considered.

  • Experience working as 2nd Line Technical Support Engineer or similar.

  • Good communication, documentation, and customer service skills

  • Microsoft server operating systems

  • Microsoft Exchange

  • Microsoft Active Directory

  • VMware and/or Microsoft Hyper-V (VMware preferred)

  • Microsoft Office 365

  • Veeam Backup & Replication

  • Microsoft Windows Desktop Operating Systems

  • Experience working in a busy MSP environment

  • Experience in configuring and supporting network devices such as Firewalls and Switches

  • Good understanding of principles of ITIL Framework

In return, you will join a fun, dynamic team who work collaboratively and support each other. They want to work with outgoing people so it is essential that you can demonstrate confidence and a friendly approach.


If you have worked in an MSP environment, this would be a huge advantage. However, as long as you have most of the technical skills listed above, and have the right attitude and experience in a 2nd line role, then please apply.


In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information. 

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