2nd Line Support Engineer

Job reference - 519

Location - Bristol

Salary - £34,000 + benefits

Job type - Permanent

Working Hours - Mon - Fri

A fantastic opportunity has arisen for an enthusiastic 2nd line support engineer to join a forward-thinking Managed Service Provider, based in Bristol.

The key purpose of a 2nd Line Support Engineer:

To provide 2nd Line Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details.

As a 2nd Line/Technical support engineer, you will have the following skills/experience to be considered.

• Experience working as 2nd Line Technical Support Engineer or similar.

• Good communication, documentation, and customer service skills

• Microsoft server operating systems

• Microsoft Exchange

• Microsoft Active Directory

• VMware and/or Microsoft Hyper-V (VMware preferred)

• Microsoft Office 365

• Veeam Backup & Replication

• Microsoft Windows Desktop Operating Systems

• Experience working in a busy MSP environment

• Experience in configuring and supporting network devices such as Firewalls and Switches

• Good understanding of principles of ITIL Framework

In return, you will join a fun, dynamic team who work collaboratively and support each other. They want to work with outgoing people so it is essential that you can demonstrate confidence and a friendly approach.

If you have worked in an MSP environment, this would be a huge advantage. However, as long as you have most of the technical skills listed above, and have the right attitude and experience in a 2nd line role, then please apply.

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