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Job reference: 176
Location: Redruth, Cornwall
Salary: £23,000 - £25,000
Job type: Permanent
Date posted: 22/02/2019
A fantastic opportunity has arisen for a 2nd Line support engineer to join a rapidly expanding Technical Team within a Dynamic Managed Service Provider.
My client is seeking a highly motivated and enthusiastic individual to join their existing team of experienced support technicians, that will report directly into their Head Engineer.
Key skills/experience required for a 2nd Line support engineer:
Essential Requirements:-
Full, clean Driving Licence
Experience of troubleshooting / maintaining Windows Clients 7/8/10
Experience of troubleshooting / maintaining Windows Server /2008/2012/2016
Experience of supporting end users in a domain environment
Troubleshooting TCP/IP
Configuring and troubleshooting ADSL connections
Configuring and troubleshooting LAN and WAN routers
Configuring and troubleshooting firewall appliances
Working in a customer-facing role
Ability to remain calm under pressure
Ability to work well as part of a team
Good interpersonal and communication skills A “can do” approach
Desirable skills for a 2nd line engineer:-
Experience of troubleshooting / maintaining Exchange
TCP/IP subnetting and routing
Assembling and installing PCs and servers
A proven track record of delivering multi-client support solutions in a small business environment. Proficient or have some knowledge in the implementation and support of the following technologies: • WatchGuard XTM range of Firewalls • MS Exchange 2007 / 2010/ 2013 • MS SQL Server • Unix / Linux
Key responsibilities for a 2nd Line support engineer;
You will be responsible for providing proactive maintenance and support for key clients and the delivery of exceptional on-site support.
Daily duties will range from; resolving client technical issues; full server side diagnosis and troubleshooting to maintain customers' IT infrastructure; PC and server assembly and on-site troubleshooting and installation as necessary.
You will need to be calm under pressure, have a positive, friendly, can-do attitude and a good sense of humour.
Working hours - Hours of work 40 hours - 5 days per week on a rota system.
So, if you want to work for a Managed Service Provider who has grown to become one of the most professional providers of IT support in the area, then please apply now for more information!