top of page

2nd Line support engineer

Job reference: 176

Location: Redruth, Cornwall

Salary: £23,000 - £25,000

Job type: Permanent

Date posted: 22/02/2019

A fantastic opportunity has arisen for a 2nd Line support engineer to join a rapidly expanding Technical Team within a Dynamic Managed Service Provider. 

My client is seeking a highly motivated and enthusiastic individual to join their existing team of experienced support technicians, that will report directly into their Head Engineer.

Key skills/experience required for a 2nd Line support engineer:

Essential Requirements:-

  • Full, clean Driving Licence

  • Experience of troubleshooting / maintaining Windows Clients 7/8/10

  • Experience of troubleshooting / maintaining Windows Server /2008/2012/2016

  • Experience of supporting end users in a domain environment

  • Troubleshooting TCP/IP

  • Configuring and troubleshooting ADSL connections

  • Configuring and troubleshooting LAN and WAN routers

  • Configuring and troubleshooting firewall appliances

  • Working in a customer-facing role

  • Ability to remain calm under pressure

  • Ability to work well as part of a team

  • Good interpersonal and communication skills A “can do” approach

Desirable skills for a 2nd line engineer:-

  • Experience of troubleshooting / maintaining Exchange

  • TCP/IP subnetting and routing

  • Assembling and installing PCs and servers

  • A proven track record of delivering multi-client support solutions in a small business environment. Proficient or have some knowledge in the implementation and support of the following technologies: • WatchGuard XTM range of Firewalls • MS Exchange 2007 / 2010/ 2013 • MS SQL Server • Unix / Linux

Key responsibilities for a 2nd Line support engineer;

  • You will be responsible for providing proactive maintenance and support for key clients and the delivery of exceptional on-site support.

  • Daily duties will range from; resolving client technical issues; full server side diagnosis and troubleshooting to maintain customers' IT infrastructure; PC and server assembly and on-site troubleshooting and installation as necessary.

  • You will need to be calm under pressure, have a positive, friendly, can-do attitude and a good sense of humour. 

Working hours - Hours of work 40 hours - 5 days per week on a rota system.

So, if you want to work for a Managed Service Provider who has grown to become one of the most professional providers of IT support in the area, then please apply now for more information!


Recent Posts

See All

Customer Service Manager

Job reference: 532 Location: Andover, Hampshire Salary: £30,000 Job type: Permanent Working Hours: Mon - Fri An exciting opportunity has arisen for a Customer Service Manager to join a well-establishe

Junior Finance Assistant

Job reference: 531 Location: Andover Job type: Part-time (Permanent) Working hours: 30 hours per week Salary: £20,000 An exciting opportunity has become available for a Junior Accounts Assistant to jo

2nd Line Support Engineer

Job reference - 530 Location - Bristol + Hybrid working (2 days from home per week) Salary - £35,000 Job type - Permanent Working Hours - 5 days per week (including Sat and Sun but you can work from h


bottom of page