2nd Line Support Engineer

Job reference - 216

Location - Reading, Berkshire

Salary - up to £27,000

Job type - Permanent

Date posted - 05/08/2019

A fantastic new opportunity has arisen for a 2nd Line support engineer to join a well-established organisation, based in Reading.

My client is looking for someone who is enthusiastic and used to working in a fast-paced environment.

Key skills required for a 2nd Line support engineer;

  • Microsoft office applications

  • 3+ years IT support experience

  • 1st and 2nd line support 

  • Networking protocols

  • desktop application support

  • Office 365 services

  • Router configuration

  • Relevant IT qualifications would be an advantage 

As a 2nd Line support engineer your responsibilities will include but is not limited to;

  • Trouble shooting problems

  • Finding solutions to existing problems

  • Installing and configuring new equipment and upgrades

  • Suggesting ways to create a better outcome for clients

  • As a member of a premium support team you will play a key role in getting to grips with user issues.

  • you will also play a key role in getting to grips with user issues ranging from trivial to more complex; investigate the root of the problem and act to resolve technical faults and provide users with general guidance and assistance. 

So if you are a an experienced IT support engineer/2nd Line support analyst and are looking to expand your technical knowledge whilst learning and sharing knowledge with more senior engineers, then please apply now for more information.


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