2nd Line Support Engineer

Job reference - 216

Location - Reading, Berkshire

Salary - up to £27,000

Job type - Permanent

Date posted - 05/08/2019

A fantastic new opportunity has arisen for a 2nd Line support engineer to join a well-established organisation, based in Reading.

My client is looking for someone who is enthusiastic and used to working in a fast-paced environment.

Key skills required for a 2nd Line support engineer;

  • Microsoft office applications

  • 3+ years IT support experience

  • 1st and 2nd line support 

  • Networking protocols

  • desktop application support

  • Office 365 services

  • Router configuration

  • Relevant IT qualifications would be an advantage 

As a 2nd Line support engineer your responsibilities will include but is not limited to;

  • Trouble shooting problems

  • Finding solutions to existing problems

  • Installing and configuring new equipment and upgrades

  • Suggesting ways to create a better outcome for clients

  • As a member of a premium support team you will play a key role in getting to grips with user issues.

  • you will also play a key role in getting to grips with user issues ranging from trivial to more complex; investigate the root of the problem and act to resolve technical faults and provide users with general guidance and assistance. 

So if you are a an experienced IT support engineer/2nd Line support analyst and are looking to expand your technical knowledge whilst learning and sharing knowledge with more senior engineers, then please apply now for more information.



IT Recruitment specialist based in Hampshire

7 Thoroton Close, Picket Piece, Andover, Hampshire SP11 6SJ.
England Registered Number 11179519


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