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Job reference - 216
Location - Reading, Berkshire
Salary - up to £27,000
Job type - Permanent
Date posted - 05/08/2019
A fantastic new opportunity has arisen for a 2nd Line support engineer to join a well-established organisation, based in Reading.
My client is looking for someone who is enthusiastic and used to working in a fast-paced environment.
Key skills required for a 2nd Line support engineer;
Microsoft office applications
3+ years IT support experience
1st and 2nd line support
Networking protocols
desktop application support
Office 365 services
Router configuration
Relevant IT qualifications would be an advantage
As a 2nd Line support engineer your responsibilities will include but is not limited to;
Trouble shooting problems
Finding solutions to existing problems
Installing and configuring new equipment and upgrades
Suggesting ways to create a better outcome for clients
As a member of a premium support team you will play a key role in getting to grips with user issues.
you will also play a key role in getting to grips with user issues ranging from trivial to more complex; investigate the root of the problem and act to resolve technical faults and provide users with general guidance and assistance.
So if you are a an experienced IT support engineer/2nd Line support analyst and are looking to expand your technical knowledge whilst learning and sharing knowledge with more senior engineers, then please apply now for more information.