2nd Line Support Engineer

Job reference - 216

Location - Reading, Berkshire

Salary - up to £27,000

Job type - Permanent

Date posted - 05/08/2019

A fantastic new opportunity has arisen for a 2nd Line support engineer to join a well-established organisation, based in Reading.

My client is looking for someone who is enthusiastic and used to working in a fast-paced environment.

Key skills required for a 2nd Line support engineer;

• Microsoft office applications

• 3+ years IT support experience

• 1st and 2nd line support 

• Networking protocols

• desktop application support

• Office 365 services

• Router configuration

• Relevant IT qualifications would be an advantage 

As a 2nd Line support engineer your responsibilities will include but is not limited to;

• Trouble shooting problems

• Finding solutions to existing problems

• Installing and configuring new equipment and upgrades

• Suggesting ways to create a better outcome for clients

• As a member of a premium support team you will play a key role in getting to grips with user issues.

• you will also play a key role in getting to grips with user issues ranging from trivial to more complex; investigate the root of the problem and act to resolve technical faults and provide users with general guidance and assistance. 

So if you are a an experienced IT support engineer/2nd Line support analyst and are looking to expand your technical knowledge whilst learning and sharing knowledge with more senior engineers, then please apply now for more information.