3rd Line Support engineer

Job Reference: 128

Location: open to candidates from Newbury, Thatcham, Reading, Andover or within a 30 minute commute.

Salary: £35,000 - £40,000

Job Type: Permanent

Are you an experienced 3rd Line support engineer with Windows Servers experience?

A fantastic opportunity has arisen with a well-regarded organisation based in Berkshire. This opportunity is due to company growth and progress.

My client is seeking an experienced 3rd Line support engineer with the following skills/experience/knowledge;

  • Windows Servers

  • Active Directory

  • Cisco Networking or any knowledge/experience with Linux servers would be a huge advantage.

  • 3rd Line support

  • At least 1-2 years 3rd Line support experience

  • Natural ability to communicate with people at all levels

  • Approachable and can-do attitude

  • Experience supporting more junior members

As a 3rd Line Support Engineer your main responsibilities will involve:

  • Leading and managing technical projects from scope to implementation

  • Providing and maintaining clear system / service documentation

  • Managing change control, including SLAs, risk and information security

  • Providing knowledge and support to the technical support team where required

As an 3rd Line Support Engineer your skills and experience will include:

  • Experience working within an IT department supporting services like; Windows Server, Active Directory, SANs, Cisco Networking or Linux

  • Experience of managing and delivering IT projects, including achieving any service level agreements (SLAs)

  • Experience deploying and managing customer applications

  • Experience in complex software implementations, integrations and deployments

For the full Job Description and a confidential chat to discuss this role in more detail, please apply now!


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