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3rd Line support engineer

Job reference - 214

Location - Salisbury, Wiltshire

Salary - Circa £50,000

Job type - Permanent

Date posted - 23/07/2019

A fantastic new opportunity has become available for a 3rd Line support engineer to join a highly innovative financial services company.

Salary - Circa £50,000 + Excellent benefits

This is an amazing opportunity for an experienced infrastructure engineer who has MOST of the following skills/experience;

• Previous experience of 2nd/3rd line support 

• Knowledge of Windows server operating systems, deployed in networked business environment, with 100's of users 

• Knowledge of VMWare 5.0+ 

• Good knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs. 

• Knowledge of Azure, Azure DevOps or AWS. 

• Ideally some understanding of information security management, e.g. ISO 27001 

• Ideally some knowledge and understanding of credit card security, e.g. PCI DSS 

• Previous experience of BCP and DR plans & processes, e.g. ISO 22301 

• Valid UK driving license - occasional travel is expected between their two sites 

This is a great opportunity to join a rapidly expanding IT team with a company that has exciting plans for growth.

The role for a 3rd Line support engineer:

The Infrastructure engineer position is responsible for supporting and maintaining the server operating systems, network infrastructure, switches and firewalls, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities. 

Key responsibilities for a 3rd Line support engineer;

• Set up and configure Windows server's in both physical and virtual instances 

• Administer and maintain corporate infrastructure, including Windows Sever 2012/16, Active Directory, LAN, Internet access, firewalls, Exchange 2016+ and Azure/AWS services 

• Administer the VMware 5.0+ Infrastructure 

• Administer backup and disaster recovery systems & processes 

• Liaise with and raise complex IT issues with our IT partners & providers for network, infrastructure, printing and BCP/DR services 

• Take up small, medium and large sized IT projects when applicable 

• Integrate solutions with applications & platforms based on requirements 

• Provide any recommendations on infrastructure projects 

• Exchange server mailbox maintenance, including archiving mailboxes 

• Ensuring policies and procedures fit in with ISO 23001 & 27001 

So, if you want more information about this one-off opportunity then please apply now!


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