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Job reference - 267
Location - St.Helens, Merseyside
Salary - up to £35,000
Job type - Permanent
A fantastic opportunity has arisen for an experienced 3rd Line support engineer to join a forward-thinking organisation based in St Helens.
Key skills required for a 3rd Line support engineer;
Experience working as a 3rd Line support engineer
Knowledge of Networking principles (WAN/LAN/ VLAN/DHCP/DNS/STP), and terminology, IT 3rd Line Support Engineer and services.
3+ years IT Support Engineer experience
Basic Azure knowledge and understanding
Desirable skills for a 3rd line support engineer but this is not essential;
Managed Services industry experience (MSP)
Any related certifications would be a huge advantage (MCP, ITIL, CCNA, MCSE etc.)
Virtualisation - VMware, Hyper-V
Office365, Veeam, Citrix, Group Policy
SQL
Key responsibilities for a 3rd Line support engineer;
To deliver projects, including and not limited to, Cloud migration and support and maintain Cloud integrations.
To deliver new software and hardware solutions to clients, as specified and planned.
Provide consultancy services to customers in support of the Managing Director.
To provide technical pre-sales support, including but not limited to, building quotes and creating a defined scope of works documents for client projects.
Delivering cyclical and routine Back-Up, Disaster Recovery and Endpoint Security tasks for clients.
Maintains a high degree of customer service for all support queries and adhere to all company procedures.
Teamwork with other personnel to develop and implement technical processes as required.
Ensure the security of systems and data from internal and external attack.
Manage highly critical situations, which may involve complex technical hardware or software problems and arrange for external technical support where problems cannot be resolved.
Attend necessary training courses in order to build competence in providing technical assistance and support to customers.
Log calls and create tickets
Perform testing and to support all aspects of project related work.
Evaluate user needs and system functionality, ensuring that IT facilities meet these needs.
Ensures that documentation of the supported systems and software is available and in an appropriate form for those receiving calls.
Ensures adherence to escalation procedures. Responds to major incidents / escalated, complex and high impact customer tickets.
Manages / assists with problem tickets.
So, if you are a 3rd Line support engineer and would like more information about how you could become apart of a fantastic organisation, please apply now.