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Job reference - 280
Location - Swindon, Wiltshire
Salary - up to £35,000
Job type - Permanent
A fantastic opportunity has arisen for an experienced 3rd Line support engineer to join a forward-thinking organisation based in Swindon, Wiltshire.
Key skills required for a 3rd Line support engineer;
Experience working as a 3rd Line support engineer
3+ years IT support experience
Project Work/Management
Work station hardware
Work station operating systems; Microsoft Windows, 7,8,10
Application issues; Microsoft Desktop, Server and Office 365
Network issues; connectivity, Switches, Cabling and diagnostics
Server administration, DHCP, DNS, Group Policies and Office 365 integration
Internet issues; connectivity, routers and firewalls
Set up new user accounts and profiles
Site Audits
Desirable skills for a 3rd line support engineer but this is not essential;
Managed Services industry experience (MSP)
Any related certifications would be a huge advantage but is not essential (MCP, ITIL, CCNA, MCSE etc.)
Virtualisation - VMware, Hyper-V
Office365, Veeam, Citrix, Group Policy
Key responsibilities for a 3rd Line support engineer;
Interact with customers, staff and external third parties, quickly gaining the respect of others, both colleagues and customers at all levels
Take ownership of user problems and be proactive when dealing with issues, keeping clients updated and providing feedback on progress of logged issues
Provide on-site support to customers as and when required
Escalate more complex calls to an appropriate manager/Director for resolution
Maintain a log of any software or hardware problems detected
Inventory, hardware and software asset management
Perform testing and to support all aspects of testing and acceptance for given projects
Assist with updates and renewals for software maintenance
Support clients in the use of computer equipment by providing training when necessary
Ensure the smooth running and maximum availability of all IT systems, including email provision, print services and telephones (mobile and fixed)
Develop and implement technical processes as required
Find innovative ways of improving IT services and identify technical advances to support customer’s benefits and opportunities for new business
Ensure the security of systems and data from internal and external attack
Manage crisis situations, which may involve complex technical hardware or software problems
So, if you are a 3rd Line support engineer and would like more information about how you could become apart of a fantastic organisation, please apply now.