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3rd Line Support Engineer


Job reference - 336

Salary - £40,000 - £50,000 + Excellent Benefits

Location - London (you will also be required to visit their office in Warminster once per week)

Working Hours - Mon - Friday (9-6pm)


A fantastic opportunity has become available for a 3rd Line support engineer to join a well-established business that is continuing to go from strength to strength.


This is a one-off opportunity that has become available due to growth.


The successful 3rd Line support engineer will join a small IT team where they will be the most senior and main point of contact for all things IT-related in the UK while also supporting colleagues abroad.

Key responsibilities for a 3rd Line Support Engineer;

  • Establishing and maintaining safe production / test / development environments for both internal and external users. This includes hardware, software, system, and network management

  • Packaging, installing, and upgrading software for internal environments

  • Creating and managing SaaS environments

  • Building, managing, and maintaining end user and office IT equipment (laptop, printers, conference rooms etc.)

  • Developing and maintaining processes and documentation for their IT infrastructure

  • Writing technical documentation for their knowledge base

  • Managing and resolving tickets raised by colleagues

  • Supporting their Sales process by providing technical expertise and solutions for activities such as, but not limited to, software demos and, writing tenders and proposals

  • Supervising a more junior team member

Key skills and experience required for a 3rd Line support engineer: We are seeking a resourceful self-starter who takes pride in delivering highly impactful solutions to the best of your abilities. You will be an eager problem-solver who is passionate about Technology, you always try to learn new skills and improve your knowledge. You enjoy working with people from various backgrounds and are a real team player.

  • Must be enthusiastic, self-motivated, and a people person

  • Significant commercial experience in IT including user support, networking, hardware and software management

  • Experience with Microsoft products such as Windows Server, Microsoft Deployment Toolkit, SQL Server and Active Directory (AD)

  • Experience in Linux administration

  • Experience setting up and administrating cloud environments in Azure and/or AWS

  • Experience of IT-infrastructure and network communication including DNS, DHCP, TCP-IP, LAN, WAN, VLAN

  • Experience of various client security solutions. Experience with Palo Alto products would be a plus

  • Excellent communication, organisation and prioritisation skills

  • A Driving licence license is essential

  • Ability and willingness to secure a security clearance

So, if you are a 3rd Line support engineer looking to join a reputable organisation where you will have the opportunity to expand your technical knowledge then please apply now!

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