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3rd Line Support Engineer


Job reference - 524

Location - Bristol

Salary  - Circa £40,000 + Bonus + Benefits + Hybrid working (2-3 days from home).

Job type - Permanent

Working Hours - Mon - Fri (37.5 hours per week)


An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider.


This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues.


Key Skills required for a 3rd Line Engineer:

  • At least 2 years experience working as a 3rd Line Support Engineer.

  • Self-motivated and bring enthusiasm toward continuous improvement and innovation.

  • Experience working for an MSP would be a huge advantage but this is not essential.

  • University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification.

  • Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves:

  •  Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security)

  • Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS)

  • Maintaining & troubleshooting Backup/Replication environments

  • Maintaining & troubleshooting (L2/L3) network infrastructure

  • Windows client OS rollouts and upgrades


Supported Technologies:

Any experience or knowledge of the following would be desirable:

  • Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients.

  • Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core

  • Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS

  • Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA

  • Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants

  • Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind

  • Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP. 


As a 3rd Line IT Engineer, you will be a fundamental part of the Service Desk Team, focusing on the resolution of complex technical issues escalated from the Service Desk.


Key responsibilities for a Senior IT Support Engineer:

  • Provide 3rd line escalations to the Service Desk engineers and clients.

  • Work with the Service Desk colleagues as a point of escalation.

  • Take ownership of problems through to resolution.

  • Act as a point of escalation for the Professional Services team.

  • Assist with client onboarding.

  • You will work alongside colleagues in the Professional Services Team to assist with escalations which may arise during the delivery of projects.

  • The role will involve a mix of office and home-based working, in addition to occasional onsite client activity.


In return, you will be entitled to employee benefits such as the following:

  • Salary of circa £40,000.

  • Yearly bonus up to 10% (depending on performance).

  • Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development. 

  • Hybrid working (2-3 days from home)

  • Enhanced Maternity & Paternity pay

  • Regular social events

  • Budget for relevant exams and certifications.

  • Perks Portal and much more!


So, if you are a 3rd Line Engineer and would like to join an innovative company that looks after its staff and continuously focuses on driving the business forward, then please apply now!


In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.

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