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Job reference - 302
Location - Heathrow
Job type - Permanent
Salary - £33,000
Working Hours - Alternating shifts
Excellent Employee Benefits
Life Assurance x3
Healthcare Cover – Opticians, Doctors, Dentist and more
Annual Bonus Scheme
Group profit share scheme
Advantage Discount Reward / wellbeing platform
Cycle to work
Sick pay
Long service awards
Sabbatical - up to 3 months after 2 years service
The hub canteen Hounslow 50% discounted
Socials - Summer/ Xmas parties
Friday Pizza’s
Training Apprenticeships program / LinkedIn Learning platform
Free onsite parking
Onsite newly furbished Canteen
Onsite Gym / classes - discounted rate for employees
A fantastic opportunity has arisen for an Application Support Engineer to join an international logistics business.
We are looking for an IT support/Application support engineer with knowledge of logistics, ecommerce industry, and bespoke platform IT experience.
Key skills required for an Application Support Engineer;
Windows Operating Systems
Knowledge of the logistics and ecommerce industry
Use of Open source products to help maintain systems.
Advanced knowledge of Microsoft Office Applications
Good understanding of XML message-based systems
Parcel carrier system experience is preferred due to the bespoke nature of the industry
Good understanding of security issues surrounding applications
Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical staff
Application systems - experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions, both in database and web environments
Key responsibilities for an Application Support Engineer;
First point of contact in all software problems and requests.
Analyses problems (both technical and operational) and arrives at workable solutions.
To liaise with users regarding escalated issues and to agree appropriate courses of action and priorities.
To keep users up to date with progress and to liaise with colleagues and partners in an appropriate manner.
Perform hands-on fixes, including software install and upgrade, implementing file
backups, and configuring systems and applications.
Manage deployment, administration, and support for corporate software.
Ensure that the incident management process is complied with including escalation to management for high/critical issues.
Maintain a log of support requests and any software or hardware operational problems detected.
Analyse data and operational incidents in order to determine a temporary or permanent solution
Analysing incidents and problems, to determine appropriate solutions and implementing them.
Maintaining software applications
Monitor progress of requests for support and ensure users and other interested parties are kept informed.
So, if you are looking to join a reputable and fast-growing organisation then please apply today!