Application Support Engineer

Job reference - 302

Location - Heathrow

Job type - Permanent

Salary - £33,000

Working Hours - Alternating shifts

Excellent Employee Benefits

• Life Assurance x3

• Healthcare Cover – Opticians, Doctors, Dentist and more

• Annual Bonus Scheme

• Group profit share scheme

• Advantage Discount Reward / wellbeing platform

• Cycle to work

• Sick pay

• Long service awards

• Sabbatical - up to 3 months after 2 years service

• The hub canteen Hounslow 50% discounted

• Socials - Summer/ Xmas parties

• Friday Pizza’s

• Training Apprenticeships program / LinkedIn Learning platform

• Free onsite parking

• Onsite newly furbished Canteen

• Onsite Gym / classes - discounted rate for employees

A fantastic opportunity has arisen for an Application Support Engineer to join an international logistics business.

We are looking for an IT support/Application support engineer with knowledge of logistics, ecommerce industry, and bespoke platform IT experience.

Key skills required for an Application Support Engineer;

• Windows Operating Systems

• Knowledge of the logistics and ecommerce industry

• Use of Open source products to help maintain systems.

• Advanced knowledge of Microsoft Office Applications

• Good understanding of XML message-based systems

• Parcel carrier system experience is preferred due to the bespoke nature of the industry

• Good understanding of security issues surrounding applications

• Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical staff

• Application systems - experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions, both in database and web environments

Key responsibilities for an Application Support Engineer;

• First point of contact in all software problems and requests.

• Analyses problems (both technical and operational) and arrives at workable solutions.

• To liaise with users regarding escalated issues and to agree appropriate courses of action and priorities.

• To keep users up to date with progress and to liaise with colleagues and partners in an appropriate manner.

• Perform hands-on fixes, including software install and upgrade, implementing file

• backups, and configuring systems and applications.

• Manage deployment, administration, and support for corporate software.

• Ensure that the incident management process is complied with including escalation to management for high/critical issues.

• Maintain a log of support requests and any software or hardware operational problems detected.

• Analyse data and operational incidents in order to determine a temporary or permanent solution

• Analysing incidents and problems, to determine appropriate solutions and implementing them.

• Maintaining software applications

• Monitor progress of requests for support and ensure users and other interested parties are kept informed.

So, if you are looking to join a reputable and fast-growing organisation then please apply today!