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Application Support Engineer

Updated: May 10, 2021


Job reference - 302

Location - Heathrow

Job type - Permanent

Salary - £33,000

Working Hours - Alternating shifts

Excellent Employee Benefits


  • Life Assurance x3

  • Healthcare Cover – Opticians, Doctors, Dentist and more

  • Annual Bonus Scheme

  • Group profit share scheme

  • Advantage Discount Reward / wellbeing platform

  • Cycle to work

  • Sick pay

  • Long service awards

  • Sabbatical - up to 3 months after 2 years service

  • The hub canteen Hounslow 50% discounted

  • Socials - Summer/ Xmas parties

  • Friday Pizza’s

  • Training Apprenticeships program / LinkedIn Learning platform

  • Free onsite parking

  • Onsite newly furbished Canteen

  • Onsite Gym / classes - discounted rate for employees


A fantastic opportunity has arisen for an Application Support Engineer to join an international logistics business.

We are looking for an IT support/Application support engineer with knowledge of logistics, ecommerce industry, and bespoke platform IT experience.

Key skills required for an Application Support Engineer;

  • Windows Operating Systems

  • Knowledge of the logistics and ecommerce industry

  • Use of Open source products to help maintain systems.

  • Advanced knowledge of Microsoft Office Applications

  • Good understanding of XML message-based systems

  • Parcel carrier system experience is preferred due to the bespoke nature of the industry

  • Good understanding of security issues surrounding applications

  • Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical staff

  • Application systems - experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions, both in database and web environments

Key responsibilities for an Application Support Engineer;

  • First point of contact in all software problems and requests.

  • Analyses problems (both technical and operational) and arrives at workable solutions.

  • To liaise with users regarding escalated issues and to agree appropriate courses of action and priorities.

  • To keep users up to date with progress and to liaise with colleagues and partners in an appropriate manner.

  • Perform hands-on fixes, including software install and upgrade, implementing file

  • backups, and configuring systems and applications.

  • Manage deployment, administration, and support for corporate software.

  • Ensure that the incident management process is complied with including escalation to management for high/critical issues.

  • Maintain a log of support requests and any software or hardware operational problems detected.

  • Analyse data and operational incidents in order to determine a temporary or permanent solution

  • Analysing incidents and problems, to determine appropriate solutions and implementing them.

  • Maintaining software applications

  • Monitor progress of requests for support and ensure users and other interested parties are kept informed.

So, if you are looking to join a reputable and fast-growing organisation then please apply today!

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