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Customer Service Administrator

Job reference - 208

Location - Salisbury

Salary - £21,000 - £26,000

Job type - Permanent

Date posted - 01/07/2019

A fantastic opportunity has arisen for a Customer Service Administrator to join an award winning business based in Salisbury. Due to rapid expansion, our Customer Service and Network team is looking for an additional person to assist with customer enquiries, issue resolution and to help with processing faults on the network.

Salary - £21,000 - £26,000 + Excellent company benefits

The successful candidate will above everything else have faultless time management skills. The person who will take this role will have very clear and concise communication abilities and follow through on all promises made to customers. The Customer Service and Network team prides itself on offering exceptional service and rapid turnover of resolving issues for our customers. Key skills required for an Administrator;

  • First class communication and customer service skills

  • Administrative abilities

  • Microsoft Office knowledge

  • Professionalism

  • Verbal Communication

  • Accuracy

Key responsibilities for a Customer service executive include;

  • To respond to and process payment requests

  • Initial communication to Cost Analysis of account inquiries

  • Process re-costs, liaising with the sales executives, ensuring correct processes are adhered to

  • Respond to customers’ requests for account information

  • Processing customer retention

  • Support Network faults, log and update the end user

  • Generating GNP forms for the team of Engineers

  • CPS – IDA Checks – ensuring the network is picking up call traffic

  • Check incoming customer service emails and log to relevant departments

So, if you are looking for the opportunity to work for a reputable/award-winning organisation, please apply now.


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