Customer Service Advisor

Job reference - 491

Location - Andover, Hampshire

Salary - up to £28,000

Job type - Permanent

Working Hours - Mon - Fri (08:00 - 18:00 with 1hr lunch break)

An exciting opportunity has become available for a Customer Service Advisor to join a reputable business, based in Andover, Hampshire.

Key skills required of a Customer Service Advisor:

• Experience working as a customer service advisor or similar.

• Any experience processing orders via phone and email would be ideal.

• Engaging, polite, and a professional phone manner.

• Able to work under pressure and handle multiple priorities.

• Demonstrate good common sense and a logical approach to problem-solving.

• Positive and solution-finding attitude.

• Empathy, resilience, and flexibility.

• Adaptable to change and willing to embrace new ideas and processes.

• Good interpersonal teamwork and collaboration skills.

• Self-motivated and able to work alone as well as part of a wider team.

• Process-driven with attention to detail.

• Strong written and oral communication skills.

Key responsibilities of a Customer Service Advisor:

• Answer incoming telephone calls.

• Process orders received verbally over the phone and by email.

• Process quotation enquiries over the phone.

• Liaising with team members to hand over larger enquiries to the Quoting team.

• Providing delivery time information to customers (fully informed delivery service)

• Handle, log and track customer complaints and queries by recording cases on NetSuite.

• Handling returns as per the procedure and handing over to Operations.

• Deal with a variety of customer requests including web enquiries and provide assistance to help resolve any problems they are having.

So if you are a Customer Service Advisor, Office Assistant, or similar and have the above skills, then please apply now!

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