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Customer Service Advisor

Updated: Apr 26, 2023


Job reference - 491

Location - Andover, Hampshire

Salary - up to £28,000

Job type - Permanent

Working Hours - Mon - Fri (08:00 - 18:00 with 1hr lunch break)


An exciting opportunity has become available for a Customer Service Advisor to join a reputable business, based in Andover, Hampshire.


Key skills required of a Customer Service Advisor:

  • Experience working as a customer service advisor or similar.

  • Any experience processing orders via phone and email would be ideal.

  • Engaging, polite, and a professional phone manner.

  • Able to work under pressure and handle multiple priorities.

  • Demonstrate good common sense and a logical approach to problem-solving.

  • Positive and solution-finding attitude.

  • Empathy, resilience, and flexibility.

  • Adaptable to change and willing to embrace new ideas and processes.

  • Good interpersonal teamwork and collaboration skills.

  • Self-motivated and able to work alone as well as part of a wider team.

  • Process-driven with attention to detail.

  • Strong written and oral communication skills.

Key responsibilities of a Customer Service Advisor:

  • Answer incoming telephone calls.

  • Process orders received verbally over the phone and by email.

  • Process quotation enquiries over the phone.

  • Liaising with team members to hand over larger enquiries to the Quoting team.

  • Providing delivery time information to customers (fully informed delivery service)

  • Handle, log and track customer complaints and queries by recording cases on NetSuite.

  • Handling returns as per the procedure and handing over to Operations.

  • Deal with a variety of customer requests including web enquiries and provide assistance to help resolve any problems they are having.

So if you are a Customer Service Advisor, Office Assistant, or similar and have the above skills, then please apply now!

*In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.*

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