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Customer Service Advisor - Office Based


Job reference - 319

Location - Andover, Hampshire

Salary - £25,000

Job type - Permanent

Working Hours - Monday - Friday (08:00 - 17:00)


A fantastic opportunity has become available for a Customer Services Advisor to join a successful family-run business in Andover, Hampshire.


Key skills required for a Customer Services Advisor:

  • Experience working in a Customer Services role or similar within an office environment.

  • Experience working on the phones would be useful as you will be liaising with customers via email and on the phone.

  • Must be confident and have the ability to hold a conversation with people at all levels.

  • Good organisational and communication skills.

  • Working knowledge of MS Office, Word, Outlook, Excel.

  • Driven & have the ambition to want to move into a management role in the future.

Key responsibilities for the Customer Services Advisor:

  • To deliver a first-class standard of service to customers but to also improve the accuracy of processes and service overall.

  • Deal with all incoming customer service calls

  • Interact and support customers via telephone, email, or instant messaging

  • Continuously explore and promote the most efficient and effective working processes

  • Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure

  • Liaise with Senior Management, vendors, contractors, and key stakeholders to ensure the quality of products and efficiency of the department

So, if you are looking for a Customer Services Advisor role within a family-run business where there is the opportunity to move into management in the future, then please apply now!

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