Customer Service Advisor - Office Based

Job reference - 319

Location - Andover, Hampshire

Salary - £25,000

Job type - Permanent

Working Hours - Monday - Friday (08:00 - 17:00)

A fantastic opportunity has become available for a Customer Services Advisor to join a successful family-run business in Andover, Hampshire.

Key skills required for a Customer Services Advisor:

• Experience working in a Customer Services role or similar within an office environment.

• Experience working on the phones would be useful as you will be liaising with customers via email and on the phone.

• Must be confident and have the ability to hold a conversation with people at all levels.

• Good organisational and communication skills.

• Working knowledge of MS Office, Word, Outlook, Excel.

• Driven & have the ambition to want to move into a management role in the future.

Key responsibilities for the Customer Services Advisor:

• To deliver a first-class standard of service to customers but to also improve the accuracy of processes and service overall.

• Deal with all incoming customer service calls

• Interact and support customers via telephone, email, or instant messaging

• Continuously explore and promote the most efficient and effective working processes

• Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure

• Liaise with Senior Management, vendors, contractors, and key stakeholders to ensure the quality of products and efficiency of the department

So, if you are looking for a Customer Services Advisor role within a family-run business where there is the opportunity to move into management in the future, then please apply now!