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Customer Service Coordinator/Account Manager

Job ref - 419

Location - Stockbridge, Hampshire

Salary - £25,000 - £26,000 + bonus + life insurance

Job type - Permanent

Working Hours - Mon - Fri


A fantastic opportunity has become available for a Customer Service/Logistics Coordinator looking to join a forward-thinking business, based in Andover.

Key skills required for an Account Manager:

  • Great customer service skills.

  • Experience working in Logistics

  • Common sense approach to problem-solving

  • Able to prioritise effectively

  • Ability to calmly manage operational issues as they arise

  • Ability to work both independently and as part of a small team

  • Excellent all-round communication skills

  • Well organized and comfortable managing multiple projects simultaneously

  • Comfortable representing the company externally

  • Be quick thinking and able resolve problems with enthusiasm

  • Able to come up with new ideas / ways of working and implement them.

  • Strong desire to learn, grow, and succeed.

  • Use of excel word and MS office

Key responsibilities for a Customer Service Coordinator:

  • Engage with customers to organise and support deliveries of fuel.

  • Effectively managing customer expectations in line with achievable operational service levels

  • Work with haulage contractors to arrange collections and deliveries.

  • Reconcile fuel movements, ensuring an audit trail from fuel terminal to client site

  • Develop strong working relationships with key staff at terminal operators, haulage companies and customers.

  • Ensure a high level of customer service.

  • Be a day-to-day face of the company for our client base.

So, if you are an Account Manager or Customer Services Coordinator and are looking to join a business that looks after its staff and is continuing to grow year on year, then please apply now!


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