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Customer Support Consultant


Job reference - 173

Location - Andover, Hampshire

Salary - Circa £20k

Job Type - Perm

Date posted - 06/02/2019


Customer Service Advisor/Customer Support Consultant

Do you enjoy dealing with people and have a passion for customer service? Are you a proactive and motivated individual who thrives in a fast-paced environment, working well on your own and in a team?

A fantastic opportunity has arisen with a well-regarded client of mine based in Andover, Hampshire.

This is a full-time, permanent position as a Customer Support Consultant. They have a very supportive and collaborative team in place and are now looking to add an enthusiastic, successful and ambitious individual to join the team who will also go the extra mile in their role.


As a Customer support consultant/Customer Service Advisor you will have;

  • Excellent telephone manner and ability to deal with clients

  • High level verbal and written communication skills

  • Problem solving approach

  • Ability to cope in a busy office environment

  • Good computer literacy

  • The ability to learn quickly

  • A confident personality who can hold a conversation with people at all levels

  • At least 6 months+ experience in a Customer service or similar role.

  • My client is more interested in someone with the passion and drive to do well in their career, so training will be provided.

  • Experience or interests within software and/or education would be an advantage but this is not essential.

Responsibilities for a Customer Service Advisor will include:

  • Working with the Support Team providing telephone and online support to our clients

  • Answering incoming calls in a timely and professional manner

  • Continually developing your knowledge and understanding of software products

  • Related administrative tasks, including managing workload, logging queries etc

  • Providing brief demonstrations and/or training of parts of software remotely


So, if you would like to join a company who focuses on professional development and training, please apply now!

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