Desktop support/Mac Engineer

Job reference - 241

Location - Malmesbury, Wiltshire

Job type - Contract - 3 months +

Daily pay rate - £135

Date posted - 11/12/2019

An exciting opportunity has become available for a desktop Support/MAC Support Engineer to join a well-regarded organisation based in Malmesbury.

Contract length - 3 months (possible extension) 

Key skills and experience required for a desktop support engineer with Mac experience;

• Proficient in end user operating environments (Win 7 / 8 / 8.1/10) and OSX environments 

• Good knowledge of O365 and Adobe software 

• Good organisation, communication and incident/request management skills 

• Mobile device knowledge, BES and ActiveSync, apple, android, blackberry skills 

• Good communication and customer service skills 

• Good problem solving and troubleshooting skills 

• Experience in working for a large organisation supporting hundreds of users. 

• Ability to work within SLAs.

Key responsibilities for a Desktop support/Mac Engineer; 

• Windows and OSX environment support 

• Support of administrative activities and tasks 

• Support project work to develop technical solutions (for example rollout) 

• Support Clients in second level support and day by day business 

• Perform analysis and solutions of incidents in day by day business 

• Report and present progress of project work (effort, status, meetings etc.) to project leads 

• Desk moves 

• Managing Hardware for leavers and joiners and providing breakfix support (monitors, keyboards, phones, printers) 

• AD admin/PM admin for user accounts 

• New Laptop build check/installs/rebuild checks 

• Software installations • Folder Permissions/lockdowns 

• Mobile Device Configuration 

• Pitch/Meeting room support (Off and On-site) 

• Hardware incidents (Printers, Laptops, Desktop ) 

• Software incidents (O365, Windows 7/10, bespoke applications ) 

• Landesk/Anti-Virus 

So if you are a Desktop Support/MAC Support Engineer and looking for a new challenge then please apply today! 


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