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First Line Support Engineer

Location - Farnham, Surrey

Salary - £22,000 - £23,000

Job type - Permanent

Date posted - 16/09/2019



1st Line support engineer

This is a fantastic opportunity to join a fast growing, dynamic IT support company based in Farnham, Surrey. 

Due to growth and an exciting time for the business, we are now seeking a bright IT support engineer with 6 months+ experience in a similar IT support role (ideally service desk).


Knowledge of most of the following technologies would be a huge advantage but this is not essential:

  • Office365

  • Windows 7 / 10 configuration, setup and management

  • Understanding concepts and management of DNS, DHCP, Active Directory, Group Policies

  • Experience of helpdesk support desirable but training can be provided for the right candidate

  • Public Cloud - AWS & Azure

  • Office365 administration and management: 1 year (Preferred)


As a First Line Support Engineer you will be the first person our clients speak to and it is important to give a great impression. You will liaise with the client to understand their issues, solving where possible but for trickier issues you will escalate to the senior engineering team remaining close to the issue and the customer until resolution.


This IT support analyst role will suit a technically minded individual who enjoys working with customers and likes solving problems. We are changing the traditional way in which IT support is delivered to clients and this is the opportunity for you to join at the early stages of the journey.


So, if you want to be part of a business where you will be a valued member of the team, have the opportunity to learn and share knowledge with more senior engineers and have the chance to progress your career further, then don't miss out and apply now for a confidential chat.

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