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Helpdesk Administrator

Updated: Dec 9, 2021

Job reference - 357

Location - Sevenoaks, Kent

Salary - £20,000 + excellent benefits

Job type - Permanent

A fantastic opportunity has arisen for a Helpdesk Administrator to join a well-established business, based in Kent.

This role would suit a candidate with considerable experience in customer service, who enjoys multi-tasking and has administrative experience.

Key skills required for a Helpdesk Administrator:

  • Considerable experience in a customer focussed role.

  • Excellent telephone manner.

  • Experience working in a commercial and customer driven environment.

  • A process-driven approach with strong attention to detail.

  • Experience in multi-tasking within a busy working environment.

  • A professional appearance that supports the brand and values.

  • Self-motivation and an ability to work independently.

  • Good attention to detail.

  • A positive and proactive attitude.

  • Strong written and verbal communication skills

Key responsibilities for a Helpdesk Administrator:

  • Be responsible for answering inbound calls, assessing the customer’s needs and updating the Helpdesk ticketing system.

  • Deliver outstanding customer service and establish a good rapport with the Company’s Helpdesk customers.

  • Diligently log tickets and liaise with the Helpdesk Management team when escalation is required.

  • You will demonstrate the ability to recognise priority tickets and ensure customers receive timely and appropriate support.

  • Uphold administrative processes and standards, demonstrating a process-driven and proactive approach to the task at hand.

  • Support the Helpdesk Management team with administrative duties which may vary day to day depending on operational need. To include, but not limited to: - Collating and monitoring customer feedback - Providing diary and scheduling support - Providing administrative support to Helpdesk projects and processes - Fulfilling general administrative duties such as scanning and filing

  • Complete ad hoc office duties to support the operational needs of the Helpdesk team and wider office. To include but not limited to: - Preparing meeting rooms for customer engagements - Managing inbound and outbound deliveries - Data inputting to ensure the Helpdesk systems and processes to maintain the accuracy of Helpdesk systems

  • Fulfil any other such duties in line with business needs to support the smooth running of the office.

So, if you have been working as a customer service assistant, helpdesk administrator, call handler, or similar, but really want the opportunity to progress your career, learn something new, and kick start your career in the IT industry then please apply now.


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