Helpdesk Coordinator

Location: Egham, Surrey

Job type: Permanent

salary: £16,000 - £20,000

Date posted:04/03/2019

A fantastic opportunity has become available for a Helpdesk Coordinator to join a growing organisation based in Egham, Surrey.

Due to growth within the business, my client is on the lookout for a Helpdesk Analyst to join their fun and dynamic team.

The successful Helpdesk Analyst will have at least 6 months of experience working on the phones or in a role that involves telephony support.

Key skills required for a Helpdesk Coordinator;

• Ability to efficiently handle multiple requests through the helpdesk system.

• At least 6 months+ experience in a Helpdesk/telephone support role.

• You must possess excellent communication and customer service skills.

• Understand and alert people to urgent request/issues from customers.

• Capable of working independently as well as in a team.

• Ability to use own initiative and pay close attention to detail.

• A positive attitude to dealing with people.

• You must be computer literate.

Key Responsibilities for a Helpdesk Agent;

• Answering the telephone and logging calls against the customer Liaising with customers regarding updating of call status.

• Monitoring the helpdesk mailbox and logging calls against the customer. 

• Organisation of the helpdesk mailbox.

• Assigning support calls to the helpdesk engineers.

• Working to SLA Agreements.

• Arranging couriers when required.

For more information please apply now!