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Helpdesk Coordinator


Location: Egham, Surrey

Job type: Permanent

salary: £16,000 - £20,000

Date posted:04/03/2019


A fantastic opportunity has become available for a Helpdesk Coordinator to join a growing organisation based in Egham, Surrey.

Due to growth within the business, my client is on the lookout for a Helpdesk Analyst to join their fun and dynamic team.


The successful Helpdesk Analyst will have at least 6 months of experience working on the phones or in a role that involves telephony support.


Key skills required for a Helpdesk Coordinator;

  • Ability to efficiently handle multiple requests through the helpdesk system.

  • At least 6 months+ experience in a Helpdesk/telephone support role.

  • You must possess excellent communication and customer service skills.

  • Understand and alert people to urgent request/issues from customers.

  • Capable of working independently as well as in a team.

  • Ability to use own initiative and pay close attention to detail.

  • A positive attitude to dealing with people.

  • You must be computer literate.

Key Responsibilities for a Helpdesk Agent;

  • Answering the telephone and logging calls against the customer Liaising with customers regarding updating of call status.

  • Monitoring the helpdesk mailbox and logging calls against the customer. 

  • Organisation of the helpdesk mailbox.

  • Assigning support calls to the helpdesk engineers.

  • Working to SLA Agreements.

  • Arranging couriers when required.

For more information please apply now!

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