Job reference: 132
Location: North West London
Salary: £24,000 - £26,000
Job Type: Permanent (Full time or part-time is available)
Date posted: 8/8/18
A fantastic opportunity has arisen for an IT Field Engineer to join an independent innovative company providing hands-on ICT and computing support to around 45 primary schools by consultants and staff who understand teaching.
My client has been expanding steadily over the past 8 years and have no intention of slowing down and as a result are now looking for an ICT Field Engineer (Technical) to cover North/North West London (Barnet, Ealing & Hillingdon).
Key requirements/skills required for an ICT Field Engineer;
Experience in working in a previous ICT Consultant role (preferably in the education sector although not essential).
Our ideal Field Engineer will have a passion for IT with a strong technical background.
Self-motivated and enjoy providing excellent customer service.
A great team player with strong communication and organisation skills along with a courteous manner and the ability to explain technical issues in layman’s terms to our customers.
As a Field Engineer you will ideally have previous experience of working as an ICT consultant and have customer service experience preferably in a service provider or education industry.
You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.
You must be educated to at least GCSE Level or similar
Main responsibilities for an ICT Field Engineer/Network Engineer;
The successful candidate will join an existing team to help schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your schools and the company, keep up to date with what services we can offer, and manage the accounts of your customers.
Resolve technical problems as quickly as possible
Ensure that backup is working and complete a test recovery
Ensure on-going technical problems are logged and tracked in the correct system
Ensure the anti-virus software is installed, kept up to date and working properly on all stations
Feedback to the school progress at the end of each visit
Install and test new software
Set up and maintain user e-mail accounts
Apply all relevant O/S updates and software hotfixes
Ensure school details are entered on the correct system and server details are kept up to date
Check new computer equipment on arrival and install as appropriate
Liaise with the designated person responsible for the maintenance of the inventory
Liaise with external support agencies, e.g. Dell, Lenovo, Capita, Local authority to resolve faults speedily
Liaise with external suppliers for the repair of equipment under warranty or maintenance contract
Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors; ensure that these are prepared and ready to be used
Assist the ICT Co-ordinator in the deployment of computer hardware around the school
Set up, maintain and remove user network accounts where appropriate
carry out routine network maintenance tasks
be familiar with the network infrastructure (cable and patch panels, hubs, switches, router, firewall) and keep a log of any damage/changes to it
So, if you are ready to join a growing organisation and be part of a supportive network, then please apply now!