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ICT Support engineer


Job reference - 196

Location - Hillingdon, London

Salary - £25,000 - £26,000

Job type - Permanent

Date posted - 17/04/2019


ICT Field Engineer/Network Engineer


Location: Covering schools in Hillingdon

Salary: £25,000 - £26,000


Job Type: Permanent (Full time or part-time is available)


A fantastic opportunity has arisen for an IT Field Engineer to join an independent innovative company providing hands-on ICT and computing support to schools.


My client has been expanding steadily over the past 8 years and have no intention of slowing down and as a result are now looking for an ICT Field Engineer (Technical) to cover Hillingdon, London.


Key requirements/skills required for an ICT Field Engineer;

  • Experience in working in a previous ICT Consultant role (preferably in the education sector although not essential).

  • Ideally, hold a valid DBS certificate or be willing to go through it.

  • Our ideal Field Engineer will have a passion for IT with a strong technical background.

  • Self-motivated and enjoy providing excellent customer service.

  • A great team player with strong communication and organisation skills along with a courteous manner and the ability to explain technical issues in layman’s terms to our customers.

  • As a Field Engineer you will ideally have previous experience of working as an ICT consultant and have customer service experience preferably in a service provider or education industry.

  • You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

  • You must be educated to at least GCSE Level or similar

Main responsibilities for an ICT Field Engineer/Network Engineer;

  • The successful candidate will join an existing team to help schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

  • You will facilitate communication between your schools and the company, keep up to date with what services we can offer, and manage the accounts of your customers.

  • Resolve technical problems as quickly as possible

  • Ensure that backup is working and complete a test recovery

  • Ensure on-going technical problems are logged and tracked in the correct system

  • Ensure the anti-virus software is installed, kept up to date and working properly on all stations

  • Feedback to the school progress at the end of each visit

  • Install and test new software

  • Set up and maintain user e-mail accounts

  • Apply all relevant O/S updates and software hotfixes

  • Ensure school details are entered on the correct system and server details are kept up to date

  • Check new computer equipment on arrival and install as appropriate

  • Liaise with the designated person responsible for the maintenance of the inventory

  • Liaise with external support agencies, e.g. Dell, Lenovo, Capita, Local authority to resolve faults speedily

  • Liaise with external suppliers for the repair of equipment under warranty or maintenance contract

  • Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors; ensure that these are prepared and ready to be used

  • Assist the ICT Co-ordinator in the deployment of computer hardware around the school

  • Set up, maintain and remove user network accounts where appropriate

  • carry out routine network maintenance tasks

  • be familiar with the network infrastructure (cable and patch panels, hubs, switches, router, firewall) and keep a log of any damage/changes to it

So, if you are ready to join a growing organisation and be part of a supportive network, then please apply now!

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