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IT Support engineer


Job reference - 182

Location - Salisbury

Salary - £23,000 - £25,000

Job Type - Permanent

Date posted - 07/03/2019


IT support engineer/1st/2nd Line support 


This is a fantastic opportunity for an ambitious individual who is looking to develop his or her skills in a dynamic environment, getting involved in and learning about all aspects of IT Support working in an Education environment. The opportunities to grow your career within a rapidly growing multi-faceted technology company are outstanding.


We believe that people skills are just as important as technical skills, so we are not looking for technical experts who want to sit in a dark room. We need people who can communicate well with customers and who can explain technical issues in very simple terms. We need people whose values fit with our ‘friendly’ values!

The role will be based primarily on a customer site in Salisbury, providing ICT support to a busy educational environment, supported by First- and Third-Line Teams.


Key Skills required for an IT Support Engineer:

  • Excellent communication skills (telephone and face to face).

  • Being able to communicate in ‘plain English’ is at least as important as good technical skills.

  • Previous experience in first or second line IT Support.

  • Experience working with Windows Server and Desktop Operating Systems.

  • The ability to learn quickly – we don’t expect you to be an expert now, but we want you to become one quickly!

  • A self‐starter who is comfortable working alone or within a team.

  • A trustworthy individual who is not afraid to ask for help if needed.

  • Prepared to be flexible and open‐minded about all aspects of the job.

  • Driving license essential.


So, if you are an IT Support engineer or a 1st Line engineer or 2nd Line engineer and are looking for the freedom to manage your own workload, are looking to expand your technical skill set and are fed up with clock watching - Apply now for a confidential chat!

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