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IT Support Engineer


Location - Andover, Hampshire

Salary - up to £24,000 + benefits

Job type - Permanent

Reference - 235

Date posted - 19/11/2019


A fantastic opportunity has become available for an experienced IT support engineer to join a well-established organisation based in Andover, Hampshire.

Salary - Circa £24,000 + benefits

As an IT support engineer it is essential that you have the following skills/experience to be considered;

  • Detailed working knowledge of Computer hardware

  • PC Setup/Configuration/troubleshooting

  • Windows 7/8/10

  • Windows Server 2008/Server 12 R2

  • Microsoft Exchange 2010/ Public Folder Management

  • Microsoft Office 2010 & Office 365

  • Active Directory

  • VPN

  • RAID knowledge

  • Working knowledge of the following protocols: DNS, DHCP, TCP/IP, FTP, SSH, Subnets, Default Gateway.

  • Working knowledge of Switches, Wireless Access points/controller, routers, and Firewalls

  • SonicWALL devices

  • Problem solving & the ability to work well with others

Key responsibilities for an IT support engineer;

  • Maintaining a high degree of customer service for all support queries from 1st line to 3rd line support.

  • Escalating more complex calls to the relevant internal/external IT support

  • The day to day running of Microsoft servers, exchange, linux server and company network

  • Setting up new equipment including Servers, Switches, PC’s, Laptops, Tablets and Phones, etc for office based staff and VPN users

  • General maintenance & Security of peripheral devices, escalating issues to external support where necessary

  • Maintaining inventories of IT equipment

  • Sourcing new/replacement IT hardware/software with suppliers.Administration/Involvement of setting up new/existing external IT supports contracts.

  • Involvement in IT projects, Budgets and any other IT activities as required.

So, if you would like to be part of a small IT support team within a well-established organisation where you will have the opportunity to gain exposure to different technologies, then please apply now for a confidential chat.

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