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Job reference - 395
Location - Romsey, Hampshire
Salary - up to £25,000 + Free parking
Job type - Permanent
Working Hours - Mon - Friday (08:30 - 17:00)
We have a new opportunity available for an IT Support Technician to join a reputable business based near Romsey, Hampshire.
Key skills required for an IT Support Technician:
Ideally 2 years of IT Service Desk experience
Knowledge and experience of Office 365
Confident on the phone; verbal communication is key for this role
Clear and accurate writing skills
Working in a small team it is critical that you are friendly, optimistic, dependable and calm
The ability to listen is key to ensure a clear understanding of customer issues and requests
A diplomatic, caring, professional nature is a must
We very much value the pursuit of growth and learning
A willingness to counsel, teach and guide each other
To work without judgement
Always look for the best outcome to any situation
Our client is seeking a dedicated IT Service Desk Engineer to provide ticket resolution and to be accountable for escalations. Reporting to the Helpdesk Manager, you will minimise disruption to their clients by resolving incidents in a timely and efficient manner and by providing outstanding levels of customer service.
Key responsibilities for an IT Support Technician:
Resolution of support issues
Assigning tickets for escalation
Ensuring that tickets involving 3rd party suppliers are raised and monitored appropriately
Reporting to the Helpdesk Manager any escalation issues in a timely manner, and ensuring that any risks or concerns are highlighted
Assisting the Helpdesk Manager to ensure that all SLA’s are achieved and service quality levels are maintained
To provide technical support internally when appropriate
Translate technical knowledge to understandable terms for clients
Understand business impact of clients not being able to work
Assist with rolling out version/change updates
So, if you are an IT Support Technician and looking to join an organisation that looks after its staff then please apply now!
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