IT/Telecoms Support Desk Engineer

Job reference - 392 Location - Salisbury, Wiltshire Job type - Permanent Salary - £25,000 - £30,000 + benefits + free parking An amazing opportunity has become available for a Telecomms Support Desk Engineer to join a reputable business based in Salisbury.

Benefits for employees include:

• Dress down days.

• Free parking.

• Frequent social events and experiences including company holidays.

• 21 days holiday per year increasing by 1 day for each year of service.

• Christmas shutdown period in addition to the annual leave.

• Discounted gym memberships.

• Major discounts on retail purchases, travel, theatre trips, experiences and leisure.

• Free drinks from Café Nero and food from Greggs.

• Free film streaming.

• Birthday Boxes.

• Branded uniform.

Key responsibilities for a Telecommunications/Technical Support Engineer;

• Provide remote Technical Support to all of our products installed in the field (occasional site visits may be required)

• Update support tickets and customer information on an in-house CRM system

• Log customer enquiries and faults with 3rd Party Support, monitor to ensure the Customers and Services Managers are up to date with any progress.

• Identify any potential issues that could escalate and liaise with the relevant party, either internal or external to resolve these.

• Configure broadband routers to ensure a seamless migration

• Adhere to the support SLA’s and response times in place

• Always act in the best interest of our customers

• Support fellow Engineers remotely and on site

Key skills required for a Technical Support Engineer:

• 2 years' experience working within a similar role

• Previous knowledge with Telephone systems (preferably LG IPECS or Grandstream UCM, however other vendors considered)

• Ability to use initiative with excellent problem-solving skills.

• Strong communication and interpersonal skills.

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