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IT Support Engineer/Network Support Analyst

Job Reference: 110

Date: 10/04/18

Location: Andover, Hampshire

Salary: Up to £25,000

Job Type: Permanent


A Fantastic opening has arisen for an IT Support/Network Support Analyst to join a well-established company based in Andover, Hampshire 

This is an amazing opportunity for someone looking to build on and expand their current IT Skills.


The role will involve a mixture of 1st, 2nd and 3rd Line Support activities. Your main responsibility is to be the first point of contact for internal/external staff of all their technical queries. It is a professional and friendly environment to work in and you will have the opportunity to learn new skills and technologies on the job.


Technical Requirements & Knowledge for an IT Support Engineer

·PC Setup/Configuration/troubleshooting

·Windows 7/10 Desktop Operating Systems

·Microsoft Exchange 2010 – Mailbox Setups, Storage Size & Public Folders

·Microsoft Office 2010/365 Support/ Installation (Word, Excel, PowerPoint & Outlook)

·Active Directory – Password Resets & Account Creation

·Working knowledge of computer networks.

·Working knowledge of Spam Filters

·Software installation

·Anti-Virus & Firewalls

·Configuration & Troubleshooting of Mobile Phones & Tablets

·Understanding of Printers

·Symantec Backup Exec 2015

·Network Storage & Shares

·Introduce and advise on new & existing software and hardware

·Windows Server 2008 - 2012

·Remote management tools

·VPN

·Wireless Systems


Preferable Skills for a Network Support Administrator but not essential

·Synology NAS

·Mac OS

·Linux

·Exposure of ERP Systems


Responsibilities for a Network Support Analyst

· As an IT Network Analyst you will be the first point of call for IT issues with support provided by external support companies if needed.

·To maintain a high degree of customer service to internal staff for all support queries, take ownership of user problems and be pro-active when dealing with issues.

·Troubleshoot and assist users face-to-face, by phone, by email or by remote access.

·The day to day running and setup of the users Computers, Phones and Tablets for office-based staff and VPN users

·General maintenance & Security of peripheral devices, escalating issues to Business systems Manager when necessary.

·Maintaining inventories of IT equipment.

·Contract management with IT support/software companies.

·Sourcing/Procurement of all IT related items (Hardware/software etc)

·Undertake admin duties & Assist other teams as required

·Involvement in IT projects and any other IT activities as required.


Business Requirements for an IT Support Analyst

  • A natural problem solver with excellent troubleshooting skills

  • Customer Service oriented

  • Strong team player with good communications skills face to face and on the telephone

·IT experience from previous roles or qualification at college/similar

·Ability to prioritise workload under pressure


So, if you are looking to gain more experience in the IT Industry with a reputable, well-known company, where you will have the freedom to manage your own workload and not be micro-managed, then please apply now!

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