Junior IT Helpdesk Analyst

Job reference - 186

Location - Fareham, Hampshire

Salary - Circa £16,000

Job type - Permanent

Date posted - 27/03/2019

A fantastic opportunity has become available for a junior IT helpdesk engineer to join a growing organisation based in Fareham, Hampshire.

Working hours: Monday to Friday 8:30 – 17:30

Location: Fareham

The ideal Service Desk Analyst will have a willingness to learn and expand their skills and knowledge within the IT and Telecoms sectors. We advocate an open, friendly learning environment and this is a fantastic opportunity to start your career in this sector.

The Helpdesk Analyst should have/be:

• Strong communication skills (both written and verbal) with the ability to establish long-lasting rapport

• Strong problem solving and troubleshooting skills

• Reliable and punctual

• Proactive – always a step ahead, preparing in advance and not leaving things to the last minute

• Positive attitude – acting calmly and positive at all times

• Demonstrate initiative

• Professional attitude

In order to deliver the products, we offer, we are looking for someone who can excel in the following areas:

• Fantastic customer service skills

• Good troubleshooting skills

• Working as part of a team

• Managing own workload

• Creating and updating documentation

• Communicating across the wider business and externally with providers

• A driving license is essential, as the role may include some travel to customer sites and company data centres.

My client is a growing Managed Services Provider providing Cloud services and Hosted Solutions for re-sellers. They are seeking an enthusiastic 1st Line Service Desk Engineer to expand their team. We are looking for someone with an interest in working in a fast-paced help-desk environment, looking to get into the IT industry.

If you would like the opportunity to kick start your career in the IT industry with a well-established company, then please apply now!