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Junior IT Support Technician

Updated: Sep 15, 2021

Job reference - 334

Location - Andover

Salary - £23,000 + 25 days holiday

Job type - Permanent

Working Hours - Mon - Fri

A fantastic opportunity has become available for a Junior IT Technician to join a well-established business in Andover, Hampshire.

*This role has become available due to the current IT Technician being promoted within the company*

Key skills required for a Junior IT Support Technician:

  • Working knowledge of Computer hardware/software

  • PC Setup/Configuration/troubleshooting

  • Windows 10

  • Ideally some exposure to Windows Server 2012 R2

  • Microsoft Office 365

  • Active Directory

  • VPN

  • Ideally some basic knowledge of the following protocols: DNS, DHCP, TCP/IP, FTP, SSH, Subnets, Default Gateway.

  • Ideally some basic knowledge of Switches, Wireless Access points/controller, routers, and Firewalls

  • Problem solving & the ability to work well with others

Duties required for a Junior IT Support Technician:

  • Maintaining a high degree of customer service for all 1st and 2nd line support.

  • Escalating more complex calls to the relevant internal/external IT support

  • Help in the day to day running of Microsoft servers, Linux server and company network

  • Assisting in setting up new equipment including Servers, Switches, PC’s, Laptops, Tablets and Phones, etc for office based staff and VPN users

  • General maintenance & Security of peripheral devices, escalating issues to internal/external support where necessary

  • Maintaining inventories of IT equipment

  • Assisting in sourcing new/replacement IT hardware/software with suppliers.

  • Assisting administration/Involvement of setting up new/existing external IT supports contracts.

  • Involvement in IT projects, Budgets and any other IT activities as required.

So, if you are an IT Support Technician and looking to expand your technical skills within a company that is continuing to grow year on year, then please apply now!


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