3rd Line Support/Service Delivery Engineer

Job reference - 448

Job type - Permanent

Location - Bristol

Package of £60,000

Working hours - 37 hours per week (Mon - Fri)

An exciting opportunity has become available for a 3rd Line Support Engineer, to join a forward-thinking Managed Service Provider, based in Bristol.

Key skills required for a Project Engineer;

• Experience managing/leading projects

• 3rd Line support or technical consultant experience

• Pre-sales experience

• Experience of working, deploying and maintaining the following:

• Microsoft server operating systems

• Microsoft Exchange

• Microsoft Active Directory

• VMware and/or Microsoft Hyper-V (VMware preferred)

• Microsoft Office 365

• Veeam Backup & Replication

• Microsoft Windows Desktop Operating Systems

• Experience of working in an MSP environment

• Experience of configuring and supporting network devices such as Firewalls and Switches

• Good understanding of principles of ITIL Framework

• Full UK Driving Licence

As a 3rd Line Engineer, you will have experience with SOME of the following technologies:

• Veeam Cloud Connect

• Microsoft Remote Desktop Services

• Citrix XenApp/XenDesktop

• Veritas (Symantec) Backup Exec

• Symantec Endpoint Protection

• Fortinet Firewalls

• HPE/Dell SANs

• HPE Server Hardware & Switches

• Office 365 Migrations

• N-Able RMM

• PowerShell scripting

• Citrix CCA

• Microsoft MCP

• Knowledge of iOS and Android devices

• Good communication, documentation and customer service skills
  

The role involves being on-call but this is shared amongst the team and is likely to be 1 in 4. Regardless if you receive a call or not, you still get paid the on-call allowance and it is a good increase on the basic salary.

So, if you are a 3rd Line Project Engineer with the above skills and are looking to join a business that is continuing to grow, then please apply now.

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