Job reference: 125
Salary: £25,000 - £30,000
Job Type: 1 Year Fixed Term Contract (Likely to be extended)
Date posted: 27/6/18
Looking to work for an organisation who take care of their staff, who are honest and passionate about helping people achieve their career goals?
This is a fantastic opportunity for a an IT support Analyst looking for a step-up to senior or a Senior support engineer looking to work with other talented IT professionals where you can share knowledge and expand your current skill set.
Although this is a 1 year fixed term contract, this could well be extended and there could be the opportunity for a permanent position at the end of the term.
Required Skills & Knowledge for a Senior IT Support Analyst
Knowledge of Active Directory
Knowledge of Microsoft desktop products
Understanding of LAN,WAN,Wireless, Firewall and Security products.
Understanding of Virtualisation,Storage.
TCP/IP configuration and troubleshooting.
Office 365 administration
Outlook client configuration & troubleshooting.
Knowledge of VMware/Hyper-V
Ability to communicate clearly and
Collaborate with various stakeholders.
Experience working in a service desk environment.
Hands on experience of troubleshooting hardware such as servers, routers and modems
Must have a Full UK Licence to carry tools and equipment at short notice,to remote sites that are poorly served by public transport.
As a Senior IT Support Engineer you will provide 1st/2nd line technical support on a range of desktop systems, servers, peripherals and software using telephone support, remote support and onsite/face to face support with users. This role may also include project-based work and out of hours maintenance.
Key Responsibilities for a 1st/2nd Line support engineer:
Answer service desk queries from customers (including logging and updating all calls onto internal call logging system).
Initial troubleshooting of all issues (e.g. Access control, user account processing, server/software issues etc).
Logging of all replacement calls with relevant hardware venders.
Building and distributing equipment (e.g. Laptops/PC’s, mobiles etc).
Asset management (e.g. recording devices against users etc).
Ensuring successful daily backups to disk, weekly/monthly tape rotations and resolving any issues identified.
Monitoring and ownership of all escalated issuer raised to 3rd parties.
Ensuring servers are maintained and secure including out of hours patching as required.
Escalation of calls to Level 2/3 within defined timeframes.
Maintenance of existing systems (covering both hardware, software and where applicable ICT processes and procedures) to ensure that they remain reliable, secure and fit-for-purpose.
Contribute to the proactive management of ICT risks and compliance issues (e.g. data protection/GDPR, cyber security, disaster recovery planning and backups).
Purchase and ensure competitive pricing on ad-hoc peripherals such as backup tapes, printers, laptops/PC’s etc.
If required, support and manage any volunteers in accordance with volunteer guidelines.
So if you are ready to progress your career further with a company that puts their people first, please apply now!