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Senior IT Support Analyst

Updated: Oct 20, 2021

Job reference - 345 Location - Bristol (opportunity to work from home twice per week) Job type - Permanent

Salary - £27,000 Working Hours - Mon - Fri

Benefits include - 24 days holiday + BH, Flexible work-from-home policies, Pension, Health cash plan, Life insurance, Cyclescheme, Techscheme, and more.

A fantastic opportunity has arisen for a Senior IT Support Engineer to join a forward-thinking business, based in Bristol.

My client continues to promote staff from within and invest in their personal development which is why the working environment there is excellent and sets them apart from the rest.

Due to growth, they are now seeking a friendly and upbeat Senior IT Support Engineer to join their rapidly growing IT team. You will join an ambitious and growing team of 15 where your role will be a significant contribution to their future success.

Key Skills for a Senior IT Support Engineer;

  • IT Service Desk experience or similar

  • 4+ years experience supporting users

  • Excellent communication

  • Windows 10

  • Active Directory

  • Office 365

  • VMware or Hyper-V

  • Any knowledge of SharePoint and Cloud would be beneficial

  • The ability to translate IT to English

  • Drive to deliver a Human customer experience

  • A hard-working individual who loves being part of a team and learning new skills

  • Pride in delivering excellent service to clients

  • A desire to continually improve

Key responsibilities for a Senior IT Support Engineer;

  • Answer incoming calls from clients

  • Assist with triaging of incidents logging all information in our Service Desk system

  • Provide frontline analysis via phone, email or remote support

  • Provide updates and escalation notes to Senior analysts

  • Complete backup checks and resolve proactive alerts

Desired Qualities for a Senior IT Support Engineer;

  • Experience working in an MSP environment

  • Evidence of an interest in higher learning, for example courses or certifications in:

  • Microsoft MTA or MCP

  • Comptia A+. N+ or S+

  • IT-related undergraduate degree

Technologies supported include;

  • Microsoft Windows 10 & some Mac OSX

  • Windows Server 2012 R2, 2016, 2019 Standard

  • Hyper-V

  • Microsoft Office 365 (including Intune, Exchange online and Azure AD), Microsoft SQL Server, Altaro Hyper-V Backup, Sage Accounts, Exclaimer

  • DHCP, DNS, Draytek, Netgear

  • Domain names, SSLs, DNS + nameservers

  • Microsoft Teams Calling, hosted VOIP, FTTC + Ethernet connectivity support

So, are you a Senior IT support engineer that is looking to work for an MSP where the working environment is positive, friendly, and upbeat? If so, then please apply now for more information!


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