Job reference - 481
Location - Salisbury, Wiltshire
Salary - £30,000 - £35,000
Job type - Permanent
Working Hours - Mon - Fri (08:30 - 17:30)
An exciting opportunity has become available for a Senior Technical Support Engineer to join a well-regarded business based in Salisbury, Wiltshire.
This is a fantastic opening for an IT Support Specialist looking to join a dynamic team where no day is the same and there are plenty of opportunities to work on varied projects and the latest technologies.
Key skills required for a Senior IT Support Engineer:
Experience working as an IT Support Engineer in an MSP environment as you will be supporting multiple clients.
Microsoft 365 administration, including Exchange, Teams, OneDrive, and SharePoint Online.
Microsoft Teams Room administration.
Microsoft server and desktop operating systems up to 2022/10 - 11
Endpoint security including anti-virus
Knowledge of how TCP/IP networks work, including subnets and name resolution using DNS
Remote Access VPN setup, troubleshooting, and diagnostics (Draytek)
Basic network diagnosis and troubleshooting.
Full UK Driving Licence
Desirable skills for a Senior IT Support Engineer:
Current Microsoft certifications would be advantageous.
Hyper-V deployment, troubleshooting and support.
WAN, LAN, WLAN, NAT, and Firewalls.
Knowledge of Backup solutions.
Knowledge of email security solutions
Experience in supporting Apple computers, devices, and technology.
Working directly with a diverse range of customers you will be providing technical support via the phone and remote management tools. The majority of their clients use Microsoft cloud-based solutions, such as Office 365, Microsoft 365, and Azure.
You will be based in the Salisbury office but may need to work at various customer sites in different parts of the country so a Full UK Driving Licence is essential.
Key responsibilities for a Senior IT Support Engineer:
Providing technical support via the helpdesk, remote management tools, and on-site.
Accurately record all chargeable and non-chargeable activity in the helpdesk.
Handling customer queries on the phone, remotely, and occasionally on-site.
Maintaining client and in-house documentation.
Accurate quoting for hardware and labour costs.
Maintenance activities on client systems (occasionally out of hours).
Building equipment to customer specifications.
Generating customer reports from various systems.
Adherence to SLAs.
Liaising with 3rd party suppliers.
Regular communication with clients concerning ongoing issues.
So, if you are a Technical Support Engineer with the above skills and looking for opportunities for training to progress your career and personal development, then please apply now.
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