Senior Service Desk Engineer

Job reference - 463

Location - Bristol

Salary - £32,000

Job type - Permanent

Working Hours - Mon - Fri

Looking to start a new role in 2023?

A fantastic opportunity has become available for a Senior Service Desk Engineer to join a well-regarded MSP based in Bristol.

This is an exciting opportunity for an experienced 2nd Line Support Engineer to work for a growing Managed Service Provider based in Bristol. As part of a dynamic and highly skilled team, you will be working at the forefront of technology enabling businesses to consistently benefit from their IT.

Key skills required for a 2nd Line Support Engineer:

• 3 years experience in a similar role

• Good communication, documentation, and customer service skills

• Microsoft server operating systems

• Microsoft Exchange

• Microsoft Active Directory

• VMware and/or Microsoft Hyper-V (VMware preferred)

• Microsoft Office 365

• Veeam Backup & Replication

• Microsoft Windows Desktop Operating Systems

• Experience working in a busy MSP environment

• Experience configuring and supporting network devices such as Firewalls and Switches

• Good understanding of principles of ITIL Framework

Key responsibilities for a Senior Service Desk Engineer:

• Provide 2nd Line Support either directly from the customer or escalated from the 1st line team

• Provide assistance by phone, email and/or using a ticket management system

• Update the internal knowledgebase with issue resolution details

So, if you are a 2nd Line Support Engineer and are looking to join an organisation that is growing year on year, then please apply now!

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