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Senior Service Desk Engineer


Job reference - 463

Location - Bristol

Salary - £32,000

Job type - Permanent

Working Hours - Mon - Fri


Looking to start a new role in 2023?

A fantastic opportunity has become available for a Senior Service Desk Engineer to join a well-regarded MSP based in Bristol.

This is an exciting opportunity for an experienced 2nd Line Support Engineer to work for a growing Managed Service Provider based in Bristol. As part of a dynamic and highly skilled team, you will be working at the forefront of technology enabling businesses to consistently benefit from their IT.

Key skills required for a 2nd Line Support Engineer:

  • 3 years experience in a similar role

  • Good communication, documentation, and customer service skills

  • Microsoft server operating systems

  • Microsoft Exchange

  • Microsoft Active Directory

  • VMware and/or Microsoft Hyper-V (VMware preferred)

  • Microsoft Office 365

  • Veeam Backup & Replication

  • Microsoft Windows Desktop Operating Systems

  • Experience working in a busy MSP environment

  • Experience configuring and supporting network devices such as Firewalls and Switches

  • Good understanding of principles of ITIL Framework

Key responsibilities for a Senior Service Desk Engineer:

  • Provide 2nd Line Support either directly from the customer or escalated from the 1st line team

  • Provide assistance by phone, email and/or using a ticket management system

  • Update the internal knowledgebase with issue resolution details

So, if you are a 2nd Line Support Engineer and are looking to join an organisation that is growing year on year, then please apply now!

*In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.*

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